Description

Summary:

To greet and provide excellent customer service to patients when they arrive for care. To access patients in the hospital system, to initiate the information flow and records keeping process, to prepare record for electronic billing. To answer phones and schedule patients for appointments.

Responsibilities:

• Answer phones and obtains demographic and financial information.

• Schedules new and follow up patient appointments in EMR.

• Register patients in Hospital system and verifies insurance.

• Verifies coverage and need for Authorization for Procedures - Obtains ABNs as needed.

• Requests/retrieves medical records on patients and prepares them for provider review prior to patient arrival.

• Obtains signatures, consents and copy of insurance card from patient/family upon arrival.

• Maintains schedule in cooperation with nursing staff, conducts patient reminder calls and re-schedules as needed.

• Works with providers for needed signatures for patient paperwork.

• Copy, Fax and coordinate needed insurance information and patient supply/care needs.

• Scan records into EMR and Hospital System to maintain financial records.

• Reviews EMR documentation and Superbills for completeness.

• Enters charges into Cerner Batch Tool.

• Reconciles charges from EMR with charges entered into Cerner.

• Checks Diagnosis codes in HIM system and monitors Pre and Post Bill Edit queues.

• Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

• Performs other duties as required.

Other Information:

Education: High School Diploma

Experience: Data entry and keyboard/computer skills required.

Customer Service Skills required.

Health Care Experience preferred.

Medical Terminology and Insurance Authorization experience preferred

Working Conditions:

Manual: Little or no manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 144

Department: Wound Care Ctr

Exempt: No

Salary Range: $17.07 - $32.47 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.