Patient Services Advocate

Main Function: To facilitate patient and information flow within the practice and between other health agencies.

Reports to: Office Management

Duties and Responsibilities: -Answer multi-line telephone system -Accurately record all patient calls in eCw and relays messages timely. Urgent messages are handles immediately -Greets patients, reviews and updates patient data including additional info screen with current information at ALL patient visits and forwards appropriate changes to the Billing Office -Utilizes computerized appointment scheduling; schedules and cancels appointments -Electronically inform all providers of no-show appointments and contact the patient to reschedule. If not able to reach, send appropriate no-show letters and tracks documents electronically in the patient chart -Electronically scan all patient insurance cards front and back, then place them in the tab: Insurance Card -Discuss charges with patients at the beginning and/or at the end of each visit and collects appropriate co-pay and payment -Make referral appointments to specialists and records electronically in the patient chart -Make appointments for tests or exams as ordered by the providers and records electronically in the patient record -Prepares and prints patient receipt for each payment received -Runs a report in eCw and balances the receipts received at the end of each business day -Eligibility verification for patient insurance coverage -Records deposit on TCFM Deposit Log Sheet and daily transport deposit to appropriate center bank -Pull and file applicable patient charts -Responsible for sending HIPAA compliant record release forms when requesting all patient records -Responsible for sending copies of HIPAA compliant Tri-County patient records when requested -Responsible for mailing daily correspondence at the post office and sort incoming mail -Assist the nursing staff with patient care functions or filing as needed -Responsible for completing disability and misc. insurance forms prior to provider signing. Prior to mailing the form the document will be scanned into the partient record and filed in Patient Forms with the appropriate naming label -Scanning correspondence in the appropriate tab of the patient record -Responsible for informing Office Manager or Lead Nurse of template change requests -Review weekly Unassigned Documents

Education: High School Diploma

Experience: Minimum of 1 year medical office experience preferred and proficient with computers. Prior experience with electronic medical records preferred

Contacts: Regular contact with patients, other employees, salespeople, visitors and medical staff

Hazards: Possible exposure to infectious disease

Work Location:

Location as assigned by Supervisor. Position has potential for special projects in which remote work may be approved, by the organization's executive or designee, for a specified time

To apply: Please forward a letter of interest and resume to: tholmes@tcfmedicine.com or mail to: PO Box 601, Dansville, NY 14437. Applications are available at: https://www.tcfmedicine.org/