Description We are looking for a diligent Customer Service Representative to join our team in the industry, located in Danvers, Massachusetts. As a Customer Service Representative, you will be responsible for managing customer interactions, resolving inquiries, and maintaining accurate customer records. This role offers a long-term contract employment opportunity, where you will play a crucial role in maintaining customer satisfaction and achieving team targets.

Responsibilities

• Manage inbound and outbound customer interactions in a timely and efficient manner

• Identify customer needs, clarify information, and provide appropriate solutions

• Maintain comprehensive records of customer interactions in our database

• Build sustainable relationships with customers by going the extra mile to ensure issue resolution

• Become proficient with our call tracking system through continuous learning

• Efficiently process customer credit applications

• Keep track of customer accounts and take necessary action when required

• Develop a strong understanding of the Call Center Customer Service and MS Office skills

• Work collaboratively with service personnel to direct customer issues and complaints

• Strive to meet personal and team qualitative and quantitative targets. Requirements • Prior experience of at least 2 years as a Customer Service Representative or similar role

• Proficiency in using MS Office suite, including Word, Excel, PowerPoint, and Outlook

• Prior experience in a call center environment is highly desirable

• Excellent verbal and written communication skills

• Ability to handle multiple tasks and prioritize work

• Proven problem-solving and decision-making skills

• Ability to work in a fast-paced environment and adapt to changes

• Strong interpersonal skills to interact effectively with customers

• High level of attention to detail and accuracy

• Willingness to work flexible hours, including weekends if required

• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .