Field Service Logistics Coordinator - 2406200966W

Description

Johnson & Johnson is currently seeking a Field Service Coordinator to join our Abiomed team located in Danvers, MA .

There is an internal pre-identified candidate for consideration. However, all applications will still be reviewed.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Job Responsibilities:

The Field Service Coordinator will assist in multiple areas within the Operations department, and will be responsible for managing all aspects of the global implementation, tracking and reporting and all FCN (Field Change Notice) releases to the field. They will also be responsible for working with the service teams to ensure the timely scheduling of product into the Danvers service depot for required preventative maintenance. Other duties will include support for service related activities described below.

Principle Duties and Responsibilities:

• Manage global implementation of each product FCN per the guidelines and timeliness established by the Program Team

• Track and report periodically to management the progress of each FCN implementation

• Determine and report on FCN effectiveness

• Help to coordinate timely scheduling and return of product in need of required preventative maintenance/FCN's

• Monitor site configuration compatibility for software, hardware and firmware. Coordinate activities related to ensure site

• Ensure shipments, post servicing, meet FCN compatibility requirements for the site being shipped to

• Coordinate USB stick production (with service dongles) and delivery to field staff in support of software launches.

• Management of service loaner pool of consoles. Coordinate inbound and outbound shipments of loaners. Ensure timely retrieval of loaners from customers and Abiomed field teams

• Maintain tracking of loaner systems using the existing tracking database

• Support of service activities including service contract processing, service data entry, service quoting, past due collections

Qualifications

• Vocational, Certificate, Technical or Associates degree required, BS/BA Business or Healthcare discipline is preferred

• At least 2 years similar experience

• Positive attitude, well organized, and detail oriented

• Excellent communication & strong customer service skills

• Execute tasks in a timely manner with minimal supervision

• Able to prioritize tasks

• Able to interact well cross-departmentally and with external customers

• Knowledgeable with regulatory guidelines pertaining to medical device

• Will be required to wear clean room attire and follow clean room practices and regulations

Preferred Qualifications:

• Large MRP system knowledge desired, SAP preferred

• Working Knowledge of Salesforce preferred

• Working knowledge of Microsoft Office Suit

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .

Primary Location NA-US-4887-Danvers

Organization ABIOMED Inc.(6942)

Job Function Inventory Management

Req ID: 2406200966W