Full job description {#full-job-description tabindex="-1"}

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

$47,800.00-$65,700.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus.

The *Customer Service Account Specialist *manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researches and resolves customer complaints and order issues. The account specialist is expected to deliver the JM Experience, by partnering with account management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service.

Your Day to Day:

• Order Entry/Order Management to ensure perfect order delivery
• Responsible for building relationships with our external and internal customers to deliver the JM experience
• Daily pro-active communication with internal & external customers
• Manage credits, debits and deductions. Account specialist has some authorization to resolve customer issues/complaints
• Complete courtesy calls to external customers to ensure world class customer service and proactively fill partial-truck orders
• Manage and maintain spreadsheets / reports
• Assist in training new employees and cross-training across all Insulation Systems channels
• Handle basic product information and calls from downstream customers

• Assist in the administration of marketing and sales programs

   

What You Bring to the Team:

• High School Technical School diploma with 5 years of experience in a customer centric position or a Bachelor's Degree with 1 year of experience in a customer centric position
• 4-year college degree preferred
• Solid verbal & written communications skills
• Basic analytical decision making with the ability to think through complex issues
• Basic Computer Skills, including Outlook, Excel & Word
• Basic Software knowledge: SharePoint, SAP
• Attention to detail, organizational & prioritization skills
• Ability to multi-task and work in a team environment
• Basic product knowledge
• Basic problem resolution and negotiation skills
• Solid listening skills

• Solid relationship building skills with internal & external customers

   

Please Keep in Mind