This is a hybrid role. Candidates will need to commute to the office.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!

Job Summary

Serves as a member of a TriWest Military and Veteran Service team focused on supporting Department of Defense (DoD) Network/Military Treatment Facility (MTF) Directors and staff, contracted network providers, and beneficiaries within a specified geographic area. This position is focused on providing in-depth TRICARE briefings and information sessions in a variety of in-person and virtual public forums, and operational support for the TRICARE marketing and education program. The incumbent will maintain liaison with beneficiary level support groups within the assigned geographic area to identify, schedule, and deliver contractually required and requested presentations for TRICARE information briefings and support. The incumbent will also maintain liaison with medical points of contact at National Guard and Reserve organizations within the geographic area to coordinate and deliver TRICARE informational briefings.

The incumbent may also be required to travel in support of a mobile Service Assistance Team (SAT) to serve as a resource and provide TRICARE program information and beneficiary service functions to disaster areas or others deemed necessary. The content of TRICARE information and briefings delivered will be accomplished in coordination with the TriWest Communications department and in compliance with corporate policies. The incumbent will report to the Regional Vice President.

Education & Experience

Required:

H.S. diploma or G.E.D. U.S. Citizen Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation Public speaking and presentation experience with teaching and/or delivering presentations At least two years of professional work experience in a customer service environment Proficient with Microsoft Office suite applications

Knowledge of the Military Health System (MHS) and the TRICARE Program General knowledge of the U.S. military services and culture

Preferred:

Bachelor's degree in Communications, Public Relations, Education, or related fields Customer service or related experience in healthcare plans or health insurance programs

Key Responsibilities

Delivers in-person and virtual TRICARE briefings with follow-on question & answer sessions to various audience groups that include active duty military personnel and/or family members, military retirees and/or families, National Guard/Reserve component members and/or family members, dual eligible beneficiaries, and Ombudsmen and other military family support groups. Works in close collaboration with the TriWest Communications department regarding the content of standardized TriWest TRICARE presentations and in compliance with TriWest policies regarding communications and presentations. Reviews and provides feedback to the TriWest Communications department regarding draft BSER TRICARE presentations and planned communications within the Military & Veteran Service geographic area. Represents TriWest and participates in workshops where Beneficiary Counseling and Assistance Coordinators (BCACs) and/or Debt Collection Assistance Officers (DCAOs) will be present in significant numbers. Attends MTF Director and staff monthly meetings, as required, to support the Military & Veteran Service Regional Director and/or VP.

Actively collaborates with MTF leadership and Installation representatives to plan and coordinate the delivery of TRICARE and enrollment briefings for Installation in-processing activities, Transition Assistance Management Program (TAMP), other beneficiary support group activities, and to ensure a clear understanding of the scheduling, delivery support requirements, and timing of those presentations. Serves as an active member of the regional support tea and assists the regional VP and Regional Director with TRICARE educational and service projects as required. Drafts, for the regional VP, a written annual plan of beneficiary outreach and TRICARE educational activities for each Network/MTF service area. Prepares and submits routine activity reports for the TriWest Communications department and the regional VP of briefings provided, any issues raised by attendees, and any observations made in accordance with TriWest communications policy. Travels, as a team member of a Mobile Service Assist Team, to serve as a resource and provide TRICARE Program information and customer service functions to disaster areas or other areas deemed necessary. Performs other duties as assigned. Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to initiate and engage others in open discussions, present briefings and program information to a wide variety of audiences and actively listen to and respond to questions clearly in a positive, understandable manner.