Become a part of our caring community and help us put health first

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At the Primary Care Organization, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers.

The Clinical Education team exists to support all the Primary Care Organization’s providers, nurses, social workers and other staff members through training education spanning onboarding to continuing education.

Role Description

The LCSW Behavioral Health Educator will be embedded within the clinical education team and will oversee training aspects of the cognitive behavioral health screenings, psychosocial assessments, techniques that can be used to help patients engage with their own health (i.e., CBT, DBT, other), supporting complex social issues, as well as train our staff in normalizing having conversations with patients on end-of-life goals of care. The LCSW Behavioral Health educator will also be a subject matter expert and pulled into developing training content, delivering effective didactics to large audiences. The LCSW Behavioral Health educator will be responsible for training LCSWs and MSWs, as well as other team members on key LCSW and MSW job profile content areas: behavioral health assessments and plans, collaborative care model practices, cognitive disorders assessments, end of life goals of care conversation, addressing social complexity (SDOH) needs, and use of therapeutic modalities in the short term to help patients self-manage symptoms related to BH illnesses and manage their chronic conditions.

The Licensed Clinical Social Worker uses a clinical lens to assess, evaluate and address behavioral health and complex social needs of the patient population.

The LCSW Behavioral Health educator has a deep understanding of all the High-risk program management roles and gains the respect and confidence of their peers as a peer educator.

Main responsibilities

• Develop, plan, organize, and supervise training for LCSWs and MSWs including principles of population health, value-based care, senior care. May also need to incorporate EMR, compliance, primary care policy and procedure, coding and documentation, quality, utilization, customer service standards, team communication as needed. Training could occur in-person in markets and virtually through live and recorded sessions.

• Serve as faculty for CIT Learning Journey and provider onboarding as needed.

• Monitor LCSW and MSW role performance through direct observation, chart review, data review, and provide guidance to ensure that the quality of care being provided meets appropriate standards and to ensure cost-effective utilization practices for new and current associates that require coaching or performance improvement plans.

• Supports the development of score cards to document LCSW and MSW work quality and completes score cards through direct observation, chart review and shares such data with education team, CIT team and other stakeholders on a regular basis.

• Work collaboratively with CIT Program Delivery team, Division Directors, Practice Implementation Lead, compliance, legal, coding, and legal teams market teams and PCO leadership to identify training needs for CIT team members.

• Represent the organization in recruiting and marketing events as needed.

• Serves as a key SME interviewer in future LCSW and MSW hires to promote standardized and consistent hiring approach.

• Maintain active clinical practice in the local market for a portion of the time. This is currently set to 20%. May serve as faculty for Activity Center topic of the month session or CIT Grand Rounds for CE credit as needed.

• Travel up to 30% for onsite training delivery, role observation, and clinical practice

Use your skills to make an impact

Required Qualifications

• Independent Clinical Social Work License (LCSW) in home state

• Willingness to obtain licensure in additional states as needed

• Minimum of fives years' experience working as a Clinical Social Worker

• Experience in a Value-Based Care setting

• Knowledge of community health and social service agencies, and behavioral health resources

• Experience working as part of an interprofessional team

• Experience in training and/or training content development

Preferred Qualifications

• Familiarity with state Medicaid guidelines and application processes preferred.

• Experience working with patients with behavioral health conditions and substance use disorders preferred.

• Prior experience conducting home visits and knowledge of field safety practices preferred.

• Preferred experience working with the geriatric/senior population

• Preferred experience conducting diagnostic assessment

• Preferred experience in crisis management and intervention

• Preferred experience in care management program management or implementation

Key Competencies

• Leveraging Technology: You are technological savvy and know how to appropriately share and use your knowledge to improve business results.

• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving.

• Accountable: You meet clearly stated expectations and take responsibility for achieving results; as a shared service team member, your primary customer orientation will be to front-line staff and market leaders.

• Clinical Knowledge: You understand clinical program design, implementation, management/monitoring to support choice in consumer medical care. You are comfortable practicing Geriatric care in a value-based care model.

• Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

• Collaboration: You build and leverage relationships with market stakeholders to identify and address clinical education needs.

Additional Information

• Remote role

• Ability to travel up to 30%, largely within local and regional markets.

• Flexibility with work location; locations listed in job posting are preferred

Work from Home Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Reporting Relationships

This area is under the leadership of Humana’s Primary Care Organization-Clinical Education Team.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-29-2025

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources