This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1345148

As a Service Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know were happy they chose to shop at Target
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
• Make the guest aware of current and upcoming brand launches, store activities and events
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
• Understand and show guests how to use Wallet and the other features and offerings within the Target App
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
• Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Targets policies and procedures
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety and compliance
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs