Customer Care Representative

Draper, UT, USA   Req #18086 Wednesday, August 21, 2024

Join one of the largest bottlers and distributors of the world's most iconic beverage brands!

Why you'll love working at Swire Coca-Cola (enrollment in a Swire Medical Plan is required for some benefits):

• Competitive wages paid bi-weekly or optional pay on demand; Overtime opportunities
• Health coverage (3 medical options, dental and vision)
• Health Savings Accounts w/company match
• 401(k) Retirement Plan w/company match
• FREE virtual primary care, acute care and physical therapy
• FREE Employee Assistance Program
• Seven (7) company paid holidays and 3 paid floating holidays
• Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave andvolunteer time)
• Discounted and free product
• Tuition reimbursement
• Opportunities for career advancement Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.

What does a Customer Care Representative do at Swire Coca-Cola? Provides customer support to internal and external customers by answering customer inquiries regarding, myCoke.com, processing orders, selling in product voids, and handling service/repair requests and take inbound calls from consumers, customers, internal and external including field sales reps, accounting, receptionist, warehouse, throughout Swire territories. Support customers and sales reps in registering accounts for online ordering via myCoke.com. Trouble shoot online ordering issues, password resets, and any technical support as needed. Successful Customer Care employees have a working knowledge of our entire product portfolio including variations in product availability across Distribution Centers. Must have strong interpersonal skills to manage relationships to ensure exceptional customer service. Able to work unpressured, meet deadlines and performance metrics. Able to effectively communicate to leadership customer concerns and requests including current events which impact our business. Job Details: Schedule: Monday- Friday 9am-6pm in office Pay: $17.50/hour or $18.50/hour if bilingual in Spanish Responsibilities: * Employee processes customer order/request by entering data in CRM. At the end of the call the employee updates customer records, with the purpose and result of the call * If the customer is absent/unavailable in an outbound call, employee updates customer call log, notes and schedules follow up call for same day with a minimum of three attempts per rescheduled call * During the finalizing portion of any call, the employee answers customer inquiries, reminds customers of ancillary items, reviews current order, reviews past orders, makes an up-sell attempt(s) of new/additional product and confirms expected delivery dates with customers so that both the Company and the customer agree * Processes service request that are sent to the field service technician through our customer relationship software, CONA, this alerts field service technician as to which customers they need to schedule a service/repair visit *... For full info follow application link.

Swire Coca-Cola, USA is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.