The Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives!

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time

Upcoming Potential Start Dates:

8/19/2024

9/9/2024

9/30/2024

Shifts preferred:

• 9:30 AM - 6:00 PM Mountain Time

• 10:00 AM - 6:30 PM Mountain time

• 10:30 AM - 7:00 PM Mountain Time

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.

• Determine customer’s concerns and schedule the necessary appointment.

• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

• Document and update customer records.

• Establish and maintain great customer relationships.

• Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.

• All calls are recorded and monitored for quality services

  The Location

  This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

• Hardwired Internet (Ethernet cable connection)

• 50 Mbps download speed minimum

• 20 Mbps upload speed minimum

• 40 ms latency maximum

Equipment Requirements:

• Must provide your own equipment

• Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam

• Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.

• USB wired Headset with microphone.

• Dual computer monitors

• Smart Phone (Any Manufacturer)

• Apple computers not compatible/accepted

Qualifications:

• Must meet network and equipment requirements

• Positive, energetic, enthusiastic, and service oriented.

• Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm

• Excellent problem-solving and communication skills. (Written and verbal)

• Previous customer service or call center experience a plus.

• Must have a designated work space that is free of distraction with little to no background noise.

• High School Diploma or equivalent

• Must be 18 years or older and authorized to work in the U.S.

• Bilingual in Spanish a PLUS!

Benefits for working at Ken Garff Listening Center:

• Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.

• Earn a college degree, no cost to you! Powered by Degrees@Work

• Paid training—we care about your success.

• Real career growth at a nationwide automotive powerhouse

• Paid Time Off

• Set schedules provided provided during the end of training.

• Every other weekend off (Saturday and Sunday)

• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

• 401k with Company match

• Optional Year-end bonus program

• Employee discounts on Part sand Service!

• Great people with a great culture

Job Type: Remote | Full-Time (35-40 hour work week)

Pay: at $15.00 per hour

We are an Equal Opportunity Employer((We Hear You))