Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Development

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Role Overview

We’re looking for a technically proficient Director of New Product Development to lead development of new AI products. This role demands a deep understanding of AI with focus on both machine learning, deep learning, along with a strategic mindset to translate technical capabilities into impactful product solutions. You will work with cross-functional teams to define, develop, and launch AI-driven products that push the boundaries of what's possible.

Key Responsibilities

• Define and drive the product strategy and vision for AI initiatives, ensuring alignment with company objectives and emerging market trends.

• Create and maintain a detailed product roadmap, prioritizing AI features and enhancements based on technical feasibility, business value, and user impact.

• Work closely with engineering, data engineering, and CX teams to ensure seamless product development and delivery, translating complex AI concepts into user-friendly solutions.

• Conduct in-depth market and technical research to stay abreast of the latest advancements in AI and identify opportunities for innovation.

• Communicate AI product vision, strategy, and updates to internal and external stakeholders, ensuring clarity and alignment.

• AI Technical Proficiency and Data Acumen to lead the end to end development of AI first products bringing the following competencies;

• Deep understanding of AI technologies frameworks and tools as well as familiarity with programming concepts, data structures and algorithms.

• Knowledge of the technology stack that powers AI models and their operational dynamics.

• Understanding the inherent limitations and challenges of AI, including bias, fairness, and the black-box nature of models.

• Championing model explainability and ensuring smooth integration and consistent performance in real-world contexts.

• Keen intuition for data quality and requirements for specific AI solutions.

• Awareness of data privacy regulation and the ethical landscape, ensuring responsible data collection, storage, and processing.

Qualifications

• Minimum 7 years of product management experience, with at least 3 years focused on AI, machine learning, or data science.

• Bachelor’s degree in Business, Computer Science, Engineering, Data Science, or a related technical field. Master’s degree or MBA is a plus.

• Deep understanding of AI/ML technologies, frameworks, and tools. Hands-on experience with data pipelines, model training, and deployment.

• Proven ability to lead and inspire cross-functional teams, driving AI projects from concept to launch.

• Strong analytical and problem-solving skills, with a data-driven approach to decision making.

• Excellent verbal and written communication skills, with the ability to effectively present complex technical concepts to diverse audiences.

• Customer centric approach and a commitment to solving their problems through innovative AI product solutions.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.