JOB REQUIREMENTS: At Jamf, people are at the core of everything we do. We do what\'s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. What you\'ll do at Jamf At Jamf, we empower people to be their best selves and do their best work. The Manager of Enterprise Customer Success is responsible for the hiring, training, development, and ongoing management of the Enterprise Customer Success team. This includes onboarding, operational training, resource management, and the growth and development of staff. The Manager of Enterprise Customer Success is responsible for a team charged with the ownership and success of Enterprise accounts at Jamf. This role aims to maximize the success of Jamf\'s Enterprise customers as measured by customer retention and customer growth. This role requires the Manager, Enterprise Customer Success to periodically be in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office What you can expect to do this role: Demonstrate a relentless passion for the success of Jamf\'s customers Keep a highly skilled team engaged and focused on key initiatives Constantly improve processes and workflows to maximize team reach and impact Work with Human Resources team to interview and hire employees into department Assist in training staff and ensure processes are implemented effectively and efficiently Provide resources to teams to achieve goals of customer retention Act as an escalation point for account escalation and remediation Create and improve processes for proactively engaging with customers to maximize the timing and effectiveness of customer interactions Collaborate with other departments to drive customer success as a discipline at Jamf Serve as a consistent customer advocate to the organization to drive customer focus at Jamf Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership Develop growth plans for employees and nurture leadership within the department Engage in performance management to hold staff accountable for metrics, goals and deliverables Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention Maintain a high-level... For full info follow application link. Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/16782D680A3740D6