Facilities Specialist

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Data Centre Facilities Specialist (DCFS) is responsible for the operation, monitoring, trouble-shooting and basic maintenance of HVAC equipment, electrical, mechanical and fire suppression systems located within Rogers Data Centers.

The DCFS is responsible for embracing and maintaining the established rigorous internal controls designed to maintain SOC I, SOC II and PCI compliance. In this role, the DCFS is responsible for enforcing sign in and identification policies related to collocation clients and contractors or vendors while visiting the data centre to work on their equipment. This role is responsible for the timely resolution of collocation client and internal trouble tickets. Data Centre Specialists are responsible for monitoring and analyzing Rogers Data Centre network and infrastructure alarms and escalating to appropriate teams as required.

What you'll be doing :

The position includes, but is not limited to, the following:

• Quick and effective troubleshooting to diagnose mechanical and /or electrical systems failures and working with contractors to quickly resolve or mitigate interruption in services.

• Incident reporting

• Documentation of maintenance and break-fix activities.

• Scheduling regular preventative maintenance activities.

• Performing basic preventative mechanical and/or electrical maintenance where safely applicable.

• Performing basic Fire/ Life Safety maintenances where safely applicable.

• Systematically troubleshoot various facilities systems where safely applicable.

• Keep internal documentation up to date as processes and systems change and improve.

• Maintenance of electrical and mechanical drawings and project documentation.

• Maintain diagrams for physical layouts of electrical and mechanical systems.

• A working knowledge of pumps, compressors, boilers, chillers, building HVAC systems.

• A working knowledge of UPS systems and associated switch gear.

• A working knowledge of standby generator systems and associated switchgear.

• A working knowledge of sprinkler systems/ fire alarms systems, building management systems.

• A working knowledge of specialized data center cooling equipment.

• Management of service contractors/vendors until assignments are satisfactorily completed.

• Liaise with internal teams to assist with customer implementations.

• Perform weekly generator inspections.

• Perform regular walk-throughs of the facility to ensure that everything is functioning properly.

• Conduct maintenance vendor orientations at site.

• Perform power usage audits.

• Perform emergency cabling and patch cables.

• Responsible for Life Cycle Management planning and execution.

• Emergency on-call and shift work including midnights, weekends, holidays.

• Maintain data center security systems and infrastructure monitoring.

• Maintain security integrity at Rogers Data Centres based on security policies.

• Ensure both internal and external visitors to the Data Centre are aware of and comply with all health and safety guidelines.

What you bring :

• High School graduation with some Post-Secondary Education preferred.

• Graduation from a trade school or recent apprenticeship in a mechanical/electrical trade or equivalent experience.

• Experience operating and controlling large, complex electrical and mechanical systems.

• Comprehension of common predictive and preventative maintenance techniques.

• Proven discretionary judgment with ability to resolve both routine and non routine issues.

• Attention to detail with an ability to follow through on project objectives.

• Proven communication skills and exceptional service attitude.

• Ability to work in a team-based environment with other facilities and technology professionals.

• Demonstrated ability to handle a multi-tasking environment

• General knowledge of related codes, regulations and compliancy standards.

• General knowledge of electric systems and components.

• Strong mechanical aptitude.

• Excellent communication skills (verbal and written).

• Working knowledge of DVM’s and other associated electrical/mechanical measurement tools.

• Experience working with hand tools.

• Ability to read and understand mechanical/electrical blueprints and single line diagrams.

• Must have a car available for limited travel, on call and/or overtime.

• Willingness to work overtime and any shift in support of a 7x24 operation.

• Regular and on-going safety training is a requirement.

• Project management experience (PMP), ITIL certification, mechanical/electrical service experience, Sigma6/Prince2, building control systems, access control systems, CAD, Drafting experience are all considered valuable assets for this role.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in office work best for you!

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Day

Length of Contract: 12 Months

Work Location: 17204 114 Avenue (198), Edmonton, AB

Travel Requirements: Up to 50%

Posting Category/Function: Data Centres & Facilities Specialist

Requisition ID: 312416

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ (https://performancemanager4.successfactors.com/doc/custom/RCI/Recruitment_Process_FAQ_EN.pdf) .

Posting Notes: Rogers Business

Location:

Edmonton, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits

· Donation matching

· Paid time off for volunteering

· Wealth Accumulation including: Pension plan & Employee stock options

· Generous employee discounts

· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.