Job Information
Black & McDonald Limited Service Administrator / Dispatcher in Edmonton, Alberta
ABOUT THIS CAREER OPPORTUNITY
Black & McDonald's Alberta Region team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Reporting to the Service Administration Manager, the Service Administrator/Dispatcher will play a key role in ensuring smooth and efficient operations within the Edmonton Service Division. The primary focus of this role will be on dispatching tasks, such as handling incoming calls and service requests, and coordinating with Service Technicians. Additionally, the position will encompass various administrative duties, including posting labor hours (time entry), managing equipment and materials, processing purchase orders and work orders, maintaining asset data, managing the work order backlog, and handling invoicing. This role will serve as a crucial point of contact for field and office employees across different divisions, as well as clients and vendors, responding to inquiries and requests in a timely, efficient, and professional manner. Key duties and responsibilities include, but are not limited to:
Receive maintenance requests from customers
Dispatch Service Technicians
Maintain the On-call schedule for Service Technicians
Generate / Update work orders and purchase orders
Order parts and materials
Track and follow-up on warranty items
Prepare completed work orders for billing
Develop/issue downtime reports
Clear work file revisions backlog (monthly)
Issue tools / keys to Service Technicians
Other related duties, as assigned
COMPETENCY REQUIREMENTS:
Change Orientation
Communicates Effectively
Continuous Learning
Customer Focus
Holds Self and Others Accountable
Problem Solving and Innovation
Teamwork and Collaboration
Values and Respects Others
EDUCATION REQUIREMENTS
Post-secondary diploma/certificate in Administration, preferred
Additional courses in customer service and/or dispatching, a plus
WORK EXPERIENCE REQUIREMENTS
Minimum 1 year previous experience in dispatching and administration
Previous experience in the HVAC industry and Service Operations, preferred
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
Ability to communicate clearly and effectively both verbal and written; must be able to relate to technicians or trades personnel, customers and co-worker needs in a professional manner
A team player, committed to working in a quality environment
Excellent organizational and time-management skills; able to multi-task and work individually
Proficiency in Windows based environment with strong knowledge of Outlook, Excel and Word
Knowledge of SharePoint, Teams, and other collaboration tools are an asset.
Experience in JDE is an asset; high willingness to learn new systems
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.