Event Security-Casino Entertainment

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14968

Friday, February 21, 2025

Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theater events, promotional giveaways, community outreach and co-op sponsorships, including security services to Sycuan guests and personnel.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Ushering venue guests to assigned seats.

• Provide friendly guest service while promoting entertainment options and assisting guests

• Maintains a thorough understanding of show schedule, production details, and ticketing prices.

• Assists with night of show ticket redemptions.

• Assists with venue logistics before and after events.

• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.

• Ascertain and resolve guest concerns, requests, and/or complaints in a timely, courteous and informed manner.

• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.

• Identify underage guests, undesirable guests, requesting they vacate the venue, and physically subduing disruptive guests if necessary, according to established procedures,

• Communicate effectively via radio to Event Security, Casino Dispatch, and Casino Security.

• Escorting VIP’s back of house to and from the venue(s).

• Other duties assigned.

  Job Specifications:

  Education and Experience:

  Essential:

• Hospitality Experience

• Guest Service Experience

  Desirable:

• Casino experience

• POST certification/or Military LE experience

• CPR certification

  Skills and Knowledge:

  Essential:

• Ability to remain energetic, outgoing, and get along with a variety of personalities

• Ability to effectively communicate, maintain professional and positive composure with guests and team members

• Ability to effectively communicate in the English Language

• Ability to abide by polished and professional grooming standards

• Ability to communicate effectively in the English language

• Ability to sit, stand and walk for up to eight hours at a time

• Ability to lift up to 20 pounds

• Ability to prioritize and perform multiple tasks and assignments

• Ability to understand and follow verbal and written directions

• Ability to accept constructive criticism

• Ability to appear for work on time

• Ability to work in a smoking environment

• Ability to maintain confidentiality

• Basic knowledge of security

• Ability to evaluate unusual situations and make sound judgements

• Ability to maintain professionalism and composure

• Desirable:

• Multi-lingual

  Supervisory/Managerial Accountability:

  Direct: None

  Indirect: None

  Other details

• Pay Type Hourly

  Apply Now

• Casino, 5485 Casino Way, El Cajon, California, United States of America