Reference #: 4842624 THE POSITION

The Department of Transportation is looking to hire a Driver License Examiner Assistant for the Summerdale location in Cumberland County. This role is essential as it supports the PennDOT Driver License Examiner in enhancing highway safety. The assistant will primarily engage with customers at the Driver License Center, where a key responsibility includes verifying identity documents to help prevent identity theft and fraud. Additionally, the office is particularly interested in candidates who are fluent in Spanish, as there is an ongoing demand for bilingual applicants. Those who can communicate effectively in both English and Spanish are strongly encouraged to submit their applications. DESCRIPTION OF WORK

The role of the Drivers License Examiner Assistant is situated within a Driver License Center that offers driver licensing and related services to the community. This position entails a professional approach to customer interactions, which includes verifying applicant identification, assisting with the completion of application forms, and inputting data into online driver license application systems. The assistant is responsible for distributing relevant forms and informational brochures tailored to the needs of the customers.

In addition, the assistant administers standardized knowledge assessments to gauge applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to assess visual acuity. The assistant is tasked with entering test results and customer application data into online software systems via a PC terminal.

The assistant independently addresses inquiries and concerns from the public, requiring a thorough understanding of the services offered and the specific requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products. They provide guidance on various services related to driver's license or identification card renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses, ensuring familiarity with the associated restrictions and endorsements.

Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. They are also responsible for ensuring the correct fee waiver code is applied and documented whenever a fee waiver is necessary for processing customer transactions, adhering to all Fee Waiver Guidelines. Compliance with the Driver and Vehicle Services Customer Service Policy and REAL ID regulations is strictly maintained, and the assistant issues and scans the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is required.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: Full-time employment Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with 30-minute lunch. This position may require travel and overtime. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience obtaining, evaluating, and providing information to the public. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position.  No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.