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Position Summary

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the centers team

delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen and lead. He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Assign employees to specific duties to include a daily checklist
• Maintain adherence to all companys pricing policies on merchandising according to requirements for profitability of retail operations
• Coordinate sales promotions activities and prepare or direct workers preparing merchandise displays
• Maintain operation records and prepare daily transaction records
• Prepare requisitions to replenish merchandise
• Ensure compliance of established procedures, practices, sales, and security as outlined in the employee manual
• Assist customers with inquiries and complaints
• Lock and secure the store when scheduled
• Maintain a weekly retail training program; assist employees in obtaining new product knowledge
• Encourage, assist, and train employees to become a motivated sales force
• Plan and prepare work schedules to include lunch and breaks
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Ability to work a flexible schedule between 7:30am and 6:30pm Monday-Sunday
• Expected schedule of 50+ hours a week.
• Must be able to work weekends
• Enforce that this is a drug and alcohol free environment, including breaks
• Performs other duties as assigned

Minimum Qualifications

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds
• Typing of 35 WPM
• Proven leadership experience
• Ability to develop and motivate a team of up to 12 employees
• Able to resolve complaints and problems as they arise from customers and employees

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this position. Reasonable

accommodations may be mad to enable individuals with disabilities to perform the

functions.

• While performing the duties of this position, the employee is regularly required to talk or hear or answer phones.
• The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit;
• reach with hands and arms.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibiliti