Account Services Rep I

CSD, 2600 Casino Rd, Everett, Washington, United States of America 

Req #1098

 Sunday, October 27, 2024

Are you a detail-oriented professional with a passion for customer service and procurement? As an Account Services Representative, you'll play a key role in managing customer accounts, ensuring they receive the dedicated support they deserve. You'll be at the forefront of monitoring job performance, making critical decisions about when to re-quote services, and keeping customers informed with clear and timely updates.

In this role, you'll collaborate closely with our maintenance team to deliver accurate information and outstanding service. Your ability to handle challenges, provide solutions, and escalate concerns to leadership when necessary, will be crucial in maintaining high customer satisfaction. Additionally, you'll take on procurement responsibilities, managing purchasing needs and ensuring resources are readily available to support our customers.

If you're ready to be part of a dynamic team that values efficiency, clear communication, and exceptional service, we'd love to hear from you!

*We are *Trusted Partners | Supporting Flight. **Our more than 50 years of success is the result of our employees who have dedicated themselves to providing unmatched quality, service and safety in aircraft maintenance, repair and overhaul. Being a part of ATS offers an opportunity to build meaningful partnerships, innovate new ideas, do the right thing, and make our company a great place to work!

SUMMARY: Under direct supervision, the Account Services Rep I is responsible for managing customer accounts. Monitors job performance and determines when re-quoting the customer may be justified. Reports out account status to customer and escalates concerns to leadership. Works closely with maintenance to provide customers with detailed information and dedicated service in a prompt, efficient manner. []{#Hlk121197465 target="blank"}This position may also include procurement activities at specific locations.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides a single point of contact for all customers regarding components in transit from the customer, currently in work, or in transit to the customer.
• Acts in a proactive manner to leverage sales opportunities from current customers and communicate these opportunities immediately to the Sales department.
• Ensures service consistency, meeting contractual obligations, and resolves problems for both the company and the customer.
• Understands the financial implications of maintenance actions and assists maintenance in making decisions to maximize profitability.
• Develops and maintains solid relationships with customers, suppliers and all personnel. 
• Develops and implements new, value added services and products.
• Performs other duties as assigned.

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EDUCATION AND EXPERIENCE:

• []{#Hlk15452178 target="blank"}Associates Degree in Business or related field and a minimum of one (1) year of related experience preferred, or equivalent combination of education and experience.
• []{#Hlk121198512 target="blank"}Oracle experience strongly preferred.

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PHYSICAL EFFORT AND DEXTERITY:

While performing the duties of this job, the employee will be required to sit; stand and walk; use their hands and arms; talk or hear; and focus on objects close up. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pound