Location:

Fort Meade, MD (Onsite position / no remote work available)

Type:

Full-time / Salaried Exempt

Salary:

Commensurate with experience

Requirements:

• U.S. Citizen
• Active/recent (last 24 months) U.S. government security clearance
• Minimum 5 years of Microsoft desktop administration experience, preferably within a DoD facility
• Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent certification
• CompTIA Security+ certification

Job Description:

• Provide desktop/software/peripheral support.
• Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services.
• Provide responsive automation and network service support for customers requiring the restoration of normal operational service and those with operational questions or service needs.
• Respond to issues involving customer desktop hardware and software.
• Resolve issues such as print queue management, network connectivity and login credentials, virus and adware detection, operating system navigation and control panel tools and desktop application issues.
• Provide local touch-labor services including end-user device installation, troubleshooting, and repair.
• Install, troubleshoot, and configure approved software and software developed for mission networks.
• Application support and analysis uses industry standard principles to improve current processes and respond to customer input and feedback.
• Install software updates, security updates, vendor patches, IA vulnerabilities, and related activities.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

• Talk, see, and hear.
• Use repetitive wrist, hand, and/or finger movement.
• Lift and move items up to 25 pounds.

Benefits:

• Medical, Dental, Vision
• Short- and Long-term Disabilit
• Whole and Term Life Insurance
• Aflac Supplemental Coverage
• Legal Assistance
• Paid Vacation, Sick Leave, Bereavement, Jury Duty, Military Duty
• 401(k)

Clearance:

Selected candidates will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Hire dates are dependent upon the issuance of an interim or final government security clearance.