Overview

SOSi is currently seeking a Sr. Service Desk Technician to join our team in Fort Meade, MD.

Essential Job Duties

• Assists users via phone and field support in a wide range of computer issues.

• Installs, upgrades, and maintains desktop and portable computer hardware, software, printers, and peripherals.

• Troubleshoots and resolves complex technical problems.

• Enters and updates tickets into the automated trouble ticketing system; tracks trends and recommends corrective actions; and ensures compliance with applicable security and property accountability requirements.

• Interfaces with Network Operations team on integration issues and product research and installation testing.

• Provides minor network cabling installations and modifications as required.

• Other duties as assigned.

Minimum Requirements

• Candidate must possess or be eligible for favorable T1 (NACI, national Agency Check) investigation.

• An IAT I certification (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) is required .

• Associates degree plus 7 years of experience.

Preferred Qualifications

• Active Secret clearance.

Work Environment

• Work is typically performed in an office environment.

• Onsite 5 days a week at Fort Meade, MD.

• The role may involve occasional travel to different office locations or client sites.

• The position requires the ability to work under pressure and meet tight deadlines.

• Occasional evening or weekend work may be required to support system upgrades or resolve critical issues

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.