Desktop Support Technician

Onsite, Fort Worth, TX

Technical

• Decommission

• VPN

• O365

• Asset Management

• Active Directory

• Remote Support

Description

Support the company migration from onsite to remote operations. There are two locations, which are planning to transition to 100% remote operations to better support changing business demand.

This is a support role, where you will be supervised in the technical skills above. You will also work individually to complete tasks, so relevant IT education, certification and/or work experience are required.

Overview

We are seeking a talented Desktop Support Specialist I responsible for analyzing, researching and resolving hardware and software issues as tier 2 support within the IT Service Desk team and for documentation of current processes and troubleshooting steps.

This role will work directly with the Desktop Support supervisor and other members of the desktop team to review current setups and processes and work to create efficiencies in the process.

Duties

• Research Desktop related issues escalated from tier I within established timeframes.

• Build computers and VMs for new staff; replacements for depreciated/non performing equipment.

• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.

• Analyze and resolve incidents and requests regarding use of application software or hardware.

• Log all support activity within ticket tracking system.

• Maintain and protect security with regard to all aspects of PCI and employee information.

• Adheres to Code of Conduct and Mission/Value statements.

• Perform other duties as assigned.

Additional

• Competency in using Microsoft Office Suite.

• Working knowledge of Windows operating systems.

• Working knowledge of mobile operating systems (IOS, Android and Windows).

• Working knowledge of Active Directory.

• Basic knowledge of server and printing technologies.

• Working knowledge of VMWare.

• Working knowledge of McAfee Endpoint.

• Strong people skills and passion for problem solving.

• Excellent written and verbal communication skills.

• Comfortable communicating in person and via phone with peers, management, contractors and vendors.

• Time management skills.

• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

• Aptitude for acquiring skills in technical support and eagerness to learn.

• Ability to manage multiple customer requests simultaneously.

• Ability to prioritize work based on department and production objectives.

• Ability to work successfully with limited supervision.

Education & Experience

• Degree or certification in a technology related field.

• Must have relevant work experience.

• 6-12 months years of Technical Support, IT Service Desk or Help Desk experience.

Work Environment

• The dress code is business casual and the environment is a team based fun loving atmosphere who works hard and is collaborative.

• Monday-Friday. No Weekends.

• 1st Shift Core hours.

Expected Start Date

• September 30, 2024

Schedule

• Monday-Friday.

• 1st shift hours.

• Saturday & Sunday Off.

• Federal Holidays Off.

Compliance Requirements

• Drug Test Required; Background Check Required.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.   If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.