Job Title: Internal Operations Specialist

Job Description

The Internal Operations Specialist works closely with the Director of Internal Operations to manage the Internal Operations teams and ensure customer satisfaction. This role involves executing customer-vehicle relocation service orders, maintaining communication with various stakeholders, tracking vehicle orders, and providing support to the team.

Responsibilities

• Execute customer-vehicle relocation service orders and all supporting business operations.

• Provide customer order management/execution via the input and linking of orders.

• Maintain prompt communication via email and telephone with internal staff, Independent Contractors (ICs), and pickup/delivery contacts.

• Track and maintain vehicle orders and services by accurately inputting data into an internal CRM – Microsoft Dynamics 365.

• Perform regular outward inspection of vehicles that are on-site amidst translocation.

• Occasionally valet vehicles into and out of on-site storage facilities.

• Coordinate the pick-up and drop-off of vehicles between drivers, customers, and external field offices.

• Provide day-to-day support to the team, engaging in process improvement to support overall Department and Company objectives.

• Ensure operational efficiency by managing assigned records and maintaining communication with all involved parties.

• Demonstrate the ability to perform activities inherent to team responsibilities and assist when necessary to keep the team on track.

• Maintain focus on positive results, regardless of internal changes.

• Ensure a high level of accuracy in preparing and documenting information.

• Work with account managers, management, and peers to effectively resolve discrepancies that are beyond the scope of work.

• Coordinate daily activities of the team and track progress through provided tools to ensure workloads are distributed correctly.

• Develop and monitor team metrics to ensure continual improvement over time.

• Understand established processes and communicate innovative ideas to the director.

• Keep the director informed of trending items affecting processes, efficiencies, and customer satisfaction.

• Effectively manage employee schedules, review, and approve leave requests and timesheets.

• Complete team member performance reviews and provide continuous feedback throughout the year.

• Follow all standard processes to completion to ensure exceptional customer service.

• Create and develop innovative ways of streamlining the operations process.

• Organize daily activities to ensure completion through provided tools.

• Respond to emails promptly and courteously, within the industry standard of 4 hours.

• Provide exceptional customer service by developing professional working relationships with clients, field offices, co-workers, and vendors.

• Accurately complete all assignments that management deems necessary to advance the Company’s daily business needs and operations.

• Conform with and abide by all regulations, policies, work procedures, and instructions.

Essential Skills

• 6+ months of data entry and customer service experience.

• Comfortability operating in a fast-paced environment.

• Experience using CRMs and Excel Spreadsheets for tracking data.

• Proficiency in typing 35+ WPM.

• Must have own equipment (NO iPad, Chromebook, Tablet).

• Must have a working Webcam, Windows 10 or greater, working speakers, printer, scanner, memory 8 GB or higher, hard drive 250 GB or greater.

Additional Skills & Qualifications

• Previous dealership, logistics, or dispatching experience preferred.

Work Environment

This position operates on a hybrid schedule, requiring 2 days onsite in Gainesville, VA (Tuesday and Wednesday) and 3 days remote. The work hours are Monday to Friday, 9:00 AM – 6:00 PM. The role provides a blend of in-office collaboration and remote work flexibility, ensuring a dynamic and supportive work environment.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gainesville,VA.

Application Deadline

This position is anticipated to close on Apr 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.