Determine  eligibility   for  support   services  and  community   resources: Utilize assessment   and  evaluation   techniques   to  determine   individual employment needs, barriers  and interests; Develop comprehensive and personalized support services  plans and employment  plans for client;  Select  and  refer clients  to job openings,  internships, educational  and training opportunities; Conduct  on-going case  management,  crisis intervention,  monitoring  and  post-termination  follow­ up services,  including  job  retention and job  progression;  Continually  evaluate and assess client  needs; Recommend appropriate  support  services  and  referrals; Collaborate with  co-workers and  various organizations (e.g.,  agencies, institutions)  in providing comprehensive services  and participates  in team case management  approaches;  Collaborate  with services  providers and employers  to ensure supportive  services  are in place, monitors client  progress, matches client skills, abilities  and  employment   goals  with  appropriate work  site; and Work with clients in a variety of ways (e.g., scheduling  appointments, conducting assessments  and reassessment,  calling  or writing  to clients and sites,  requesting good cause from clients for non-participation).

ESSENTIAL FUNCTIONS: Conducts  interviews  to assess & assist  in resolving  customer  & applicant employment  needs & barriers,  & to determine  eligibility  for workforce development programs (such as WIOA) as well as emergency  programs (such as PRC, NEG,  etc.);  verifies  eligibility  (for  programs  such  as  TANF  CCMEP, SNAP  FAET, etc.,);   (e.g.: interview  individuals,  requests & accepts  required documentation, provides job search & readiness information, (e.g.: labor market, 

data,  resume  techniques,  interviewing  skills,  salary  negotiations,   internet job searching &  community  &  partner  resources,  etc.),  data  enters  information, inquiries   into exchange   systems   to  verify   information,    makes  appropriate referrals and provides assistance  to overcome  employment  barriers, notifies re: rights & responsibilities, determines  program eligibility  & authorizes  or denies, provides  appropriate  notices, assists  with  resume  development &  creation  of cover letters, etc.), performs required duties for veterans.  Attends & assists with the setup of Job Fairs & provides same services to attendees. Maintains  files, records  & client  program  budgets  as instructed  of  such activity  in  written  & electronic   format. Attends   conferences,  meetings   &  training   as assigned. Maintains ongoing caseload of customers  in Workforce Development programs & participation  in work activities.   Reviews ongoing  eligibility,  participation, and issues sanctions in workforce development  and work activities.   Provides oversight  to the Resource  Room to ensure quality  customer  service  (e.g.: keeps job  board current  with up-to-date  job postings; communicates with