Position Overview: The Service Manager ensures customer satisfaction is met during our manufacturing, installation, and field service process. The ideal candidate will help implement systems to improve our internal and external communication process, track customer issues, and coordinate with sales, accounting, production, and supply chain for on time delivery within budget and within scope.

Essential Duties/Responsibilities: Oversee all aspects of customer orders and projects to ensure delivery of equipment within scope Main point of contact for customers after conclusion of sales process Main point of contact for delivery, installation, general questions or warranty issues Ensures all customer issues are satisfactorily resolved utilizing various company teams as needed Identify problems that will prevent completion of project on time within budget and within scope Assist in definition of project scope and objective, involving all relevant stakeholders and ensuring feasibility as well as successful installation Meet with customers to take detailed briefs and clarify specific requirements as well as identify site specific challenges that may arise Coordinate meetings among customer, engineering, quality, supply chain, field service, sales, and production as necessary to ensure customer satisfaction and efficient use of internal resources Manage changes to the project scope, project schedule and project costs appropriately Ability to read and interpret project plans including civil and engineering drawings Site visits to field may be required (15-20% of time)

Education: Bachelor's degree in appropriate field of study such as Project Management, Business, Communications, Technology and/or equivalent work experience

Experience: Client-facing communication experience required Proven working experience in project management PMP certification is a plus

Skills: Exceptional written and verbal communication skills Strong customer service capability during challenging situations A keen eye for detail and a result driven approach Excellent organizational skills required Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Teams)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Typical office environment Routine daily visits to manufacturing facility

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk or hear.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.