With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Join our Customer Success Unit at Microsoft, a dynamic team dedicated to ensuring the security and success of our customers. As a Cloud Solution Architect (CSA) - Security you will play a pivotal role in shaping our field execution strategies and driving customer success in a rapidly evolving cybersecurity landscape. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values (https://www.microsoft.com/en-us/about/corporate-values) of respect, integrity, and accountability to create a culture (https://careers.microsoft.com/v2/global/en/culture) of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

• Drive positive Customer Satisfaction & become a trusted advisor. Provide feedback & insights from customers/partners. Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.

• Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.

• Experience in the implementation (end to end) of Data Security projects with Data Security Platforms , preferably experience with Microsoft Purview (Information Protection, Data Loss Prevention, Information Risk Management)

• Lead and execute Field Usage and Consumption Strategy projects, providing structure and guidance to ensure successful outcomes.

Business Impact

• Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments. Identify resolutions to Customer blockers by leveraging SA subject matter expertise.

• Deliver according to MS best practices & using repeatable IP. Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon

• Collaborate and orchestrate with other CSAs and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

Technical Leadership

• Learn It All – Align individual skilling to team/area demands & Customer Success goals​.​

• Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.

• Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.

• Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• 4+ years experience working on technical security related projects.

• Technical experience and knowledge in architecture design, with depth/Subject Matter Expertise in security.

• Technical aptitude and experience to learn new cloud security technologies, understand relevant cloud security market trends, and knowledge of the competitive landscape of cloud security platforms and competitors.

• Subject Matter Expertise in two or more of the following security solutions: Threat Protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security, Data Security.

• Fluent in reading, writing and speaking English and Spanish.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience.

• Technical Certification in Cloud.

• 4+ years experience working in a customer-facing role (e.g., internal and/or external).

• Certification in one or more of the following technologies preferred: Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC

• Experience conveying the business need and value of proposed solutions, plans, and risks to stakeholders and decision-makers, presenting solutions based on facts and alignment with goals and strategy.

• Experience building trusted advisor status and deep relationships across stakeholders (e.g., technical decision-makers, business decision-makers) through an understanding of customer needs and technologies.

• Experience working with partner ecosystems and the ability to leverage partner solutions to solve customer needs.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .