We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

IT Engineer – JDE CNC

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program (http://careers.stryker.com/referrals/)

Who we want:

• Analytical problem solvers. People who go beyond just fixing issues to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• The IT Service Delivery Lead - JDE CNC is responsible for the technical and functional management, maintenance and support of ERP and has input in satellite systems which form the Stryker IT ecosystem. Drive work through proper co-ordination with Run Support and Build teams.

• This individual works with the teams to plan and meet Business requirements. Highly focused on meeting service level agreements and operating within an ITIL framework to provide timely service delivery. This position will provide leadership for Systems Administration, Service and Support, Database Administration, Change Management and Build Activities. The individual will set the strategy for the platforms in line with JDE Certifications.

• This person will partner with Run/Build team and lead Stryker and development partner resources to execute projects and support for the various global instances of the ERP. This role develops partnership across the organization to cultivate, prioritize and manage data analytics pipelines and oversee delivery quality.

• To be successful, the candidate will possess strong CNC, collaborative, consultative engagement skills, demonstrate confidence and an ability to work through ambiguity be very organized and adept at maximizing resource investments and value in a highly matrixed organization.

What you will need:

• IT Management

• Strong CNC knowledge & skills.

• Strong knowledge of different versions of JDE (from Xe to 9.2)

• Knowledge of JDE on different OS like Unix, Linux, AS400, Windows

• JDE Installation & Implementation experience; application & tools release upgrade

• Strong knowledge of Jobs, Package, LDAP, BI, Security from CNC point of view

• Performance tuning in JDE Instances

• Disaster Recovery (DR) Planning, setup & testing

• Ability to work within large teams and learn new functionality and modules during project.

• Lead a team of multiple consultants for implementation and support projects.

• Ensures adherence to the IT operating model and global processes.

• Identifies and manages resources needed for the planning, development and delivery of specified information systems services.

• Influences customers and project teams through change management initiatives, ensuring that the applications and supporting infrastructure is managed to provide agreed levels of service and data integrity.

• Monitors performance and takes corrective action where necessary.

• Develops instance level strategy and roadmaps for upgrades, maintenance, infrastructure and security.

• Autonomy

• Has defined authority and responsibility for a significant area of work, including CNC and quality aspects.

• Establishes organizational objectives and delegates responsibilities.

• Is accountable for actions and decisions taken by self and subordinates.

• Influence

• Influences process development and carries them out in order to meet business objectives.

• Influences a significant part of own organization.

• Develops influential relationships with internal and external clients/suppliers/partners at appropriate levels.

• Makes decisions which impact the work of employing organizations, achievement of organizational objectives and financial performance.

• Complexity

• Performs highly complex work activities covering technical, financial and quality aspects.

• Contributes to the formulation and implementation of IT strategy.

• Creatively applies a wide range of technical and/or management principles.

• Business Skills

• Absorbs complex CNC/technical information and communicates effectively at all levels to both technical and non-technical audiences.

• Assesses and evaluates risk.

• Understands the implications of new technologies.

• Demonstrates clear leadership and the ability to influence and persuade.

• Has a broad understanding of all aspects of IT and deep understanding of own specialization

• Understands and communicates the role and impact of IT in the employing organization and promotes compliance with relevant legislation.

• Takes the initiative to keep both own and subordinates' skills up to date and to maintain an awareness of developments in the IT industry.

• Influence without authority capability.

• Service Level Management

• Ensures that service delivery is monitored effectively and that identified actions to maintain or improve levels of service are implemented.

• Ensures that operational methods, procedures, facilities, and tools are established, reviewed and maintained.

• Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services.

• Reviews service delivery to ensure that agreed targets are met and prepares proposals to meet forecast changes in the level or type of service.

• Supplier Relationship Management:

• Maintains a broad understanding of the commercial IT environment, how the organization sources, deploys and manages external partners and when it is appropriate to use in-house resources.

• Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.

• Is responsible for the liaison between the organization and designated supplier(s).

• Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.

• Is responsible for the management and implementation of supplier service improvement actions and programs.

• May be responsible for managing a discrete IT function or service in a multi-supplier environment.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com (http://www.stryker.com./)

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.