Job Description

2nd Shift (3pm - 11:30pm) Monday - FridayPLEASE NOTE POSSIBLE DAILY OVERTIME AND POSSIBLE SATURDAY WORK

As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If youre excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow.

What youll do on a typical day:

Coordinate workload allocation among warehouse workers, material handlers and drivers

Prepare work orders; troubleshoot orders and resolve discrepancies as needed

Assign and release orders sent for loading and unloading

Allocate and research inventory for orders

Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)

Maintain and generate required reports

Process, audit and file various documentation

Pay Rate: $21.50-23/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1+ years of customer service experience

6+ months of experience in a warehouse setting

Proficiency in Microsoft Office

Ability to communicate effectively with carriers, customers, employees and management

Proven ability to multitask and prioritize workload in a fast-paced environment

High school diploma or equivalent

Availability to work a flexible schedule when needed Experience with any of the following: Ship IQ, Fulfillment IQ, Logistics IQ, Route IQ

Experience with WMS systems such as Manhattan or SAP for inventory tracking

  Tendering, routing, shipments, communicating with ops teams

  Dispatching and routing experience

  Experience working within WMS systems such as Manhattan

  Experience creating BOL's

  SAP database experience or other customer portals

  Fulfillment or Ship IQ: both routing portals

  Uploading dimensions for a pallet perspective into transportation line holes or portals for LTL or TL carriers

  Experience managing charge back or other carrier fees they could be accrued for

  OSND (over short and damages) experience managing that type of freight and mitigating null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.