Document Advisor (Print Production)

General Information

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City

Halifax

State/Province

Nova Scotia

Country

Canada

Department

Service Delivery

Date

Friday, June 21, 2024

Working time

Full-time

Ref#

20033504

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

28,860

Annual Base Salary Maximum

57,720

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Responsibilities:

Digital Print Production

• Operate digital print equipment – Black & White and Color Copiers/Printers

• Understanding of workflow tools such as Free Flow and/or Fiery

• Operate standard finishing equipment (paper cutters, bindery, laminating, desktop folders and drill)

• Point of contact to receive customer requests, provide estimates, schedule, and track print production request/s

• Perform basic quality inspection before, during and after output of each production run

• Track and store jobs as customer requires for reuse at a future date

• Maintain reporting logs and information for billing purposes

• Wrap, pack, label, and ship finished product if applicable

• Maintain appropriate supply inventory levels

• Problem solves basic issues to complete digital print production, delivery, and output requirements

• Ability to lift up to 50 pounds

• Attention to detail to allow for accurate balancing of files

• Ability to follow written instructions for processing different types of jobs

• Ability and willingness to learn and develop

Associate Document Advisor

• Overall Project Management - Manages smaller, simple projects independently, manages complex projects with support from Service Delivery Manager

• Reviews job specifications for accuracy and full understanding

• Reviews supplier to ensure we have the proper suppliers on the list for the job.

• Works with Client/Account team to determine requirements and manage suppliers effectively

• Works with Suppliers and Account team to provide solutions and support

• Works with suppliers and internal stakeholders to make sound buying decisions which drive increased client value, high customer satisfaction and enhanced margin

• Reviews job specifications for full understanding of the project. Providing timely and accurate estimating service that meets SLA requirements and delights the customer

• Determines potential suppliers to quote jobs (on appropriate technology / print devices

• Manages the quote and award process

• Manages margins on procurement to ensure that we meet and exceed company’s and client’s expectations regarding cost savings and profitability

• Analyzes proof(s) for content, production challenges and concerns

Required Skills:

• Excellent communications skills (oral and written)

• Intermediate use of MS Office, Adobe and other relevant software

• Ability to multitask and work with minimal supervision

• Knowledge of print production including specific industry or application specific experience

• Relationship building skills

• Problem solving skills

• Developing IT skills, possesses an ability to use existing and new technologies.

• Ability to prioritize and ensure execution of tasks

• Strong attention to detail

• Recognizing and communicating key information

• Able to operate effectively in a virtual team environment

Experience:

• 1-2 years’ experience in a Digital Print Shop and Customer Service environment

• 2-3 years’ experience in the Print Industry in the procurement field (preferred)

#LI-MD1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.