The Outpatient Clinic Specialist is responsible for clinic MA duties as well as patient scheduling.

• HSD or GED is required
• previous MA/PCA/STNA experience preferred
• Scheduling experience preferred

```{=html}

``` - Thoughtfully approaches patients and families and considers their individual situations/statuses in order to provide the best possible experience. - Takes pride in UC Health and conducts himself/herself appropriately and professionally at all times. - Anticipates needs of patients, families and co-workers and acts upon those needs before being asked. - Responds to requests from patients, families and co-workers in a timely fashion. - Provides honest information to patients and families in a compassionate manner. - Reacts quickly to inconveniences, mistakes and changing conditions. - Apologizes when necessary and appropriate. - Is respectful of cultural, ethnic or other differences and makes appropriate accommodations to enhance the patient's experience. - Thoroughly considers impact on patients, families and co-workers when making business decisions. - Values patients, families and co-workers feedback to continuously improve. - Engages in population appropriate communication. - Has knowledge of growth and development milestones and tasks. - Gives clear instructions to patients/family regarding treatment. - Involves family/guardian in the assessment, initial treatment and continuing care of the patient. - Identifies any physical limitations of the patient and deploys intervention when necessary. - Recognizes and responds appropriately to patients/families with behavioral health problems. - Interprets population related data and plans care appropriately. - Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. - Recognizes and responds to signs/symptoms of abuse or neglect.

Thoughtfully approaches patients and families and considers their individual situations/statuses in order to provide the best possible experience.

Takes pride in UC Health and conducts himself/herself appropriately and professionally at all times.

Anticipates needs of patients, families and co-workers and acts upon those needs before being asked.

Responds to requests from patients, families and co-workers in a timely fashion.

Provides honest information to patients and families in a compassionate manner.

Reacts quickly to inconveniences, mistakes and changing conditions.

Apologizes when necessary and appropriate.

Is respectful of cultural, ethnic or other differences and makes appropriate accommodations to enhance the patient's experience.

Thoroughly considers impact on patients, families and co-workers when making business decisions.

Values patients, families and co-workers feedback to continuously improve.

Engages in population appropriate communication.

Has knowledge of growth and development milestones and tasks.

Gives clear instructions to patients/family regarding treatment.

Involves family/guardian in the assessment, initial treatment and continuing care of the patient.

Identifies any physical limitations of the patient and deploys intervention when necessary.

Recognizes and responds appropriately to patients/families with behavioral health problems.

Interprets population related data and plans care appropriately.

Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.

Recognizes and responds to signs/symptoms of abuse