Quality Improvement Analyst for Consumer Benefit Solutions

This is a hybrid role with the flexibility to work both virtually and from one of our main offices in Hammonton, NJ, Lake Mary, FL, or Irvine, CA locations. We may also consider a strong applicant for a Virtual (work from home arrangement) within the Continental United States if not located near these locations.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Quality Improvement Analyst is part of an industry-leading team, that enables results for our colleagues and clients by delivering and maintaining standardized best practice guidelines, operational policies, and procedures, and fosters a culture of efficiency and continuous improvement. Quality Improvement focuses on empowering colleagues to embrace change related to process effectiveness and efficiencies, automation advancements, and innovative solutions. Engaged in a mix of projects and strategic initiatives, this role will quickly learn the business, departmental functions and role profiles to curate visuals and documentation to define or clarify flow of activities. This role will assist team members in the development of new or improved process documentation and supporting reference materials for our colleagues to enhance aptitude and efficiency in their roles, across various operations functional areas, including client management, systems delivery, sales, administrative services, and financial management. The Quality Improvement Analyst will assist in the management of our Operations SharePoint site and it's growing library of job and process related reference materials, job aids and guidance. This role will also support various other team projects throughout the year.

• Quickly learn the business, departmental functions, and colleague role profiles
• Align early and often with departmental leaders and project sponsors/owners to understand business plans tied to new development, process improvement and efficiency solutions
• Provide innovative thinking, embrace efficiency, and identify quality improvement initiatives to support the business through new development or updates to operational processes
• Participate and/or lead projects assigned throughout the year focused on new process development, improvement, and efficiency solutions
• Able to manage multiple simultaneous projects and deadlines, assign priority, and maintain aligned expectations with leadership and project teams on timeliness and completion dates.
• Ability to pivot to shifting business needs quickly, and serve as a strong change agent to facilitate acceptance of new or updated procedures
• Create documentation to be used as procedural reference materials, such as visual process flows, general guidance, job aids and technical writing of standard operating procedures
• Evaluate and update existing documentation as appropriate to ensure ongoing relevance
• Manage Operations SharePoint site, security access, and maintenance requirements for pages and content libraries holding all procedures, service delivery models, training materials and job aids
• Measure deliverable success through self-evaluation, participant evaluation and management feedback, and adjust future work products to align with feedback
• Other duties as may be required

How this opportunity is different

A competitive total rewards package and tremendous potential with a growing worldwide organization. The opportunity to champion a culture of efficiency and continuous improvement, engage in collaborative projects, and build partnerships across the enterprise to help Consumer Benefit Solutions enable their clients and their employees make better benefit decisions.

Skills and experience that will lead to success

• At least 3-5 years of operations, client, or quality management experience (or similar experience within education, training, or PMO)
• 1-3 years of experience participating and/or leading projects
• Strong MS Office skills (MS Word, Excel, and PowerPoint)
• Experience working with SharePoint, Teams, and other collaborative applications
• Possess strong written and verbal communication skills
• Possess strong leadership and interpersonal skills, with ability to form partnerships
• Effective time management with ability to work on multiple simultaneous projects
• Flexible mindset in adapting to varying project needs, with ability to apply various solutions
• Experience working with SharePoint, Teams, and other collaborative applications a plus
• Familiarity with Voluntary Benefits is preferred, but not required

Education:

• Bachelor's degree required or equivalent professional experience

Pay Transparency:

The salary range for this position (intended for U.S. applicants) is $60,000 - $70,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for that position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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