Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

XM Discover helps unlock insights across the entire Customer Listening posts for GSG and non-GSG processes using call and chat transcripts, and survey comments from our customers. Our team is responsible to sends and receive this data from XM Discover. This process includes design and programming of the data pipeline which consist of various use cases.

The Senior Data Architect will support the transformation and innovation of the end-to-end Voice of Customer data pipeline process. The responsibilities include - development and maintenance of programs that share all text data, along with additional data sourced from Cornerstone to maximize XM discover capabilities and integration with the dashboard hosted by XM Discover. This person will work closely with product and process owners, subject matter experts from Qualtrics/XM Discover and the agile team in Technologies.

Responsibilities:

• Individuals would work closely with the application teams to define, frame and capture business needs.

• Developing understanding of Voice of the Customer data pipeline processes and leveraging the same to define and transform the data in the Cornerstone Big Data Platform.

• Design and build robust data model architecture to support optimal data processing and standardized metric definitions.

• Enable Big Data and batch/ real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level.

• Provide recommendations to enhance capabilities to drive efficiency in computing applications using Big Data ecosystem.

• Drive user story analysis & elaboration, design and development of software applications, testing & builds automation tools.

• Proactively identify and automate manual tasks to improve quality and efficiency.

• Role involves working closely with partners from Qualtrics/XM Discover and AET to prioritize, define, develop and test the data for various use cases as part of the VOC end to end process.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement.

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technologies

Primary Location: India-Haryana-Gurugram

Schedule Full-time

Req ID: 24012025