Coordinator: Account Services

HAUPPAUGE, NY (http://maps.google.com/maps?q=165+Oser+Ave+HAUPPAUGE+NY+USA+11788)

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Description

Position Summary:

The Account Services Coordinator is responsible for handling all consumer related inquiries for branded products. While also supporting the Account Services senior management in all day-to-day customer related responsibilities.

Responsibilities:include but are not limited to -

• Handling all consumer related inquiries for branded products.

• Handle incoming customer account inquiries/calls.

• Will manage assigned customer accounts independently.

• Data input of purchase orders.

• Track orders internally from input to ship.

• Advise customers of packaging component receipts.

• Provide customers with tracking information and proof of delivery.

• Process product returns.

• Prepare and maintain inventory reports.

• Work with all in-house departments to ensure timely turnaround of orders.

• Prepare sample requests for mailing to existing and potential customers.

• General office duties.

• Route customer complaints to Quality Assurance.

• Other responsibilities as assigned by Senior Management.

Requirements

Education and Experience:

• Associates degree required, BA/BS degree in Business Administration or related degree preferred

• 1 - 2 years of customer service related experience

Skills and Abilities:

• Proficient in Microsoft Outlook, Word, Excel.

• Excellent written, verbal and interpersonal skills.

• Ability to work on multiple tasks on tight deadlines in a high-pressure environment.

• Excellent organizational, communication and follow-up skills.

Physical Demands:

• Required to reach with arms and use hands and fingers to handle documentation and computer controls.

• Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

• Must be able to lift and/or move up to 50 pounds.

Work Environment:

• Required to be present in the office to collaborate with peers and supervisors on an as needed basis.

• Potential to move between office sites/areas, including stairs, to complete job functions.

• Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

• Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

Supervisory Responsibilities:

• None

Pay Range:

$25.00 - $28.00 / hour