Customer Service Officer (Shift)

General Information

Req #

WD00068849

Career area:

Services

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, September 25, 2024

Working time:

Full-time

Additional Locations :

• Hong Kong

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

The Job

• Deliver 24/7 omni-channel customer service support to end-users through phone, email, chat, and online ticketing system

• Promptly diagnose and resolve common IT-related problems in a timely manner

• Log and track support cases in the ticketing system, follow up on open cases until final resolution

• Escalate complex issues to the appropriate IT team or subject matter experts

• Perform remote diagnostics and troubleshooting to identify and resolve issues

• Provide step-by-step guidance to help users resolve problems independently

• Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution

• Liaise with external vendors or service providers as needed

The Person

• Higher Diploma or Certificate in any disciplines are welcome to apply. Those with Computer Science, IT, Electronic/Electrical Engineering related major are a plus

• Fresh graduate possess a positive learning attitude, and strong interest in technology are welcome

• Candidates who have working experience in customer service is a plus

• Good presentation, communication, and interpersonal skills

• Good command of written and spoken of English and Chinese, Cantonese speaking is a must

• Knowledge of ITSM, Office 365, and basic network/PC troubleshooting is a plus

• Project

• You will be supporting on IT related project. For fresh graduates or inexperienced candidates, on-the-job training will be provided

• Working Hours

• Shift duty rotation basis (Morning, Afternoon, and Overnight shift)

• 40 working hours per week, 5 working days per week include Saturday, Sunday and public holiday

• Shift allowance will be provided

#LPS

Additional Locations :

• Hong Kong

• Hong Kong