Description

Wage: $29.65 per hour

Benefits

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program• Group Health Insurance (with a paid opt-out option)• Recognition programs• Paid Vacation, Sick Leave, Holidays• 401(k) with company match• Team Member Fitness Center, and more

Are you detail-oriented, have excellent computer skills and, love delivering warmth and aloha over the phone? Our ideal candidate will be able to convey sincere care and professionalism while speaking to guests on the phone (and sometimes in person), while maximizing hotel revenue and occupancy by selling available rooms and rates by booking reservations. Must be have flexible scheduling availability.

Language Skills:

· Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Essential Skills:

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• Demonstrated ability to interact with effectively and service individuals of diverse cultural, disability, and ethnic backgrounds

• Demonstrated clear, concise written and verbal communication skills in English

• Excellent communication and interpersonal skills.

• Problem-solving skills and ability to handle stressful situations.

• Customer-focused with a positive and professional demeanor.

• Detail-oriented with strong organizational skills.

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation

• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others

• Ability to manage time, be well organized, maintain concentration and think clearly

• Ability to focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions

  Essential Duties and Responsibilities:

• Receives and processes incoming customer reservations

• Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts

• Creates 100% guest satisfaction by providing team members with the training and resources they need to maximize employee engagement and deliver “Make It Right” Attitude, service and teamwork

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Qualifications

Skills

Required

• Detail Oriented: Advanced

• Microsoft Office: Advanced

Preferred

• ONQ: Intermediate

• Critical Thinking: Intermediate

• Time-Management: Intermediate

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

• High School or better

Preferred

• Associates or better

Experience

Required

• 1 year: Customer Service in a hotel front desk environment or related experience in a similar work environment.

Preferred

• Previous related experience or an equivalent combination or education and experience from which comparable job knowledge and skills can be acquired.

• 1 year: Hotel reservations, front desk, or related experience in a similar environment, desired.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)