The Office Services Assistant performs a wide variety of clerical and administrative duties. The main focus of this position will be oversight of the copy/mail center and copy/support areas and related equipment. This position will work with office attorneys and staff to provide a high level of customer service and support, while consistently producing an excellent work product.

RESPONSIBILITIES

GENERAL

• Central duplicating, including copying, scanning, faxing, laminating, compiling notebooks, and creating custom tabs as needed;
• Coordinate courier deliveries; maintain delivery log, ensuring Standard Operating Procedures are followed;
• Receive and distribute mail inclusive of US mail and overnight carriers (i.e. FedEx);
• Oversee maintenance calls of Xerox machines and Xerox supply orders;
• Provide proactive toner replenishment for all Xerox and printer devices;
• Provide level 1 service and preventative maintenance on all Xerox related equipment;
• Liaise with Xerox management to provide monthly metrics and usage information for reporting and billing purposes;
• Maintain printer stations neat, organized and fully stocked;
• Maintain the general appearance of war room, file rooms and office services room and closet;
• Set up visitor offices for guests;
• Monitor supply inventory and submit supply order requests;
• Occasional assistance with general office appearance and hospitality functions;
• Serve as fill-in for hospitality functions;
• Assist with reception coverage as needed;
• Other administrative responsibilities as requested.

CUSTOMER SERVICE

• Responds to customer/client requests in a professional manner.
• Identifies and responds to customer/client issues/problems in a timely manner, and seeks feedback/follow-up as appropriate.
• Builds effective working relationships as appropriate.

FIRM KNOWLEDGE

• Demonstrates knowledge of the firms culture, practices, business, and structure.
• Demonstrates knowledge and adherence to basic firm policies, procedures and processes.
• All members of the firm are encouraged to participate in our Global Citizenship program.

INITIATIVE

• Takes initiative beyond routine responsibility.
• Seeks out and accepts new responsibilities.
• Seeks development opportunities to enhance skills.

ACCOUNTABILITY

• Owns mistakes and takes corrective action.
• Meets work deadlines as assigned.
• Meets firm standards for attendance and punctuality.

WORK MANAGEMENT

• Works well independently.
• Demonstrates dedication to producing quality work product.
• Pays attention to detail when completing work assignments.
• Organizes and prioritizes workload appropriately.
• Utilizes resources appropriately to complete work in the most efficient manner.
• Cooperates and demonstrates flexibility when facing change.

COMMUNICATION

• Interacts effective and courteously, in person, by telephone, and in writing with attorneys, supervisors, co-workers, and other business professionals.
• Proactively communicates the status of work.
• Understands the need to ask questions and seek guidance.
• Expresses thoughts clearly, accurately, and concisely, both verbally and in writing.

TEAMWORK

• Builds effective relationships with coworkers.
• Participates and contributes fully as a team member.

TECHNOLOGY

• Utilizes available technology to carry out job responsibilities.
• Determines most appropriate technology to accomplish a given task.
• Seeks ways to utilize technology to improve efficiency.