Sr Account Operations Analyst

Job ID

212200

Posted

21-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Data & Analytics

Location(s)

Columbus - Ohio - United States of America, Dallas - Texas - United States of America, Houston - Texas - United States of America, Phoenix - Arizona - United States of America

About the role

As a CBRE Account Operations Sr. Analyst, you will provide reporting support to the team that oversees the management of metrics for client accounts.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What you’ll do

• Assist with establishing performance metrics under the direction of team members. Manage, report, and review operations metrics and productivity.

• Plan, oversee, and facilitate data-gathering sessions. Assess, research, and document information. Present findings to the team for review.

• influence business choices by accurately evaluating and reporting research results.

• Recommend corrective measures if necessary to ensure compliance and client satisfaction.

• Review data for planned, preventative, and corrective activities. Ensure work is completed by account standards.

• Establish procedures to ensure quality standards are being met for program requirements.

• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.

• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.

• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.

• Impact the quality of own work and the work of others on the team.

• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.

• Explain complex information to others in straightforward situations.

What you’ll need

• Bachelor's Degree preferred with 2-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Understanding of existing procedures and standards to solve slightly complex problems.

• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

• Advanced math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.

Why CBRE?

We value a culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6 month mark.

• FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list.

• Forbes Named one of the best large employers in America and one of the World's Best Employers!

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)