Sinclair Digital Group is looking for a highly analytical & customer centric individual to work as a Tier 2 Digital Technical Support Specialist for AOS. The ideal candidate will have a strong technical background and a passion for delivering exceptional customer service.

As a Tier 2 Digital Technical Support Specialist specializing in AOS (Advanced Operating Systems), you will be responsible for providing advanced technical support to our Sinclair stations. You will work closely with the Tier 1 support team, Compulse Leadership, Digital Trainers, as well as our AOS product managers, to resolve complex technical issues efficiently and effectively for digital orders.

Responsibilities:

• Diagnose and troubleshoot complex technical issues reported by customers via email, Service Now or Jira platforms.

• Provide timely and accurate resolutions to technical problems, ensuring minimal downtime for our stations.

• Maintain a high level of technical expertise including being an expert on all aspects of Sinclair Digital products and Compulse processes.

• Collaborate with Tier 1 support team members to identify trends in customer issues and develop strategies for proactive issue resolution.

• Prioritize and triage escalated tickets based on severity and impact on customers.

• Investigate root causes of escalated issues and implement corrective actions to prevent recurrence.

• Document customer interactions, including details of the reported issue and steps taken to resolve it.

• Escalate unresolved issues to the appropriate internal teams (Compulse, Unified Ad Sales, STP, SASO) and follow up until a resolution is achieved.

• Assist in creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides for AOS products.

• Continuously update your technical knowledge and skills through self-learning and training sessions provided by the company.

Requirements:

• Proven experience in a technical support role, preferably in a Tier 2 or equivalent capacity.

• In-depth knowledge of AOS (Advanced Operating Systems) and related technologies preferred.

• Strong troubleshooting skills with the ability to analyze and solve complex technical problems.

• Excellent communication skills, both written and verbal, can convey technical information to non-technical users.

• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

• Customer-focused mindset with a passion for delivering exceptional customer experiences.

• Digital Marketing/Ad Agency Operations experience required.

• Ability to multi-task successfully in a fast-paced environment.

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at www.sbgi.net .

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.

The base salary compensation range for this role is $65,000 to $79,000. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.