JOB SUMMARY The primary responsibility of this position is to provide customer service to MidCountry Bank s customers, both in person or by phone and be responsible for promoting MidCountry Bank s products and services. This position will provide staff support for branches in need. JOB RESPONSIBILITIES 1. Perform all Teller functions - Process various transactions (deposits, withdrawals, cashing checks, etc) requested by customers in person, via drive up, or over the phone. - Assist with branch tasks as assigned by management - Balance cash drawers, vault, and ATM 2. Solicit business and provide customer service to new and existing customers - Identify customer needs and promote appropriate products and services - Answer customer calls and perform any other services to address the customer s needs - Provide quality customer service by providing timely and accurate response to customer inquiries - Solicit bank and non-bank product and services referrals through in-person referrals and outbound calls - Connect customer with appropriate resources for situations 3. Maintain current knowledge of bank products, services and environment - Attend training sessions and bank/branch meetings as required - Complete online compliance courses as assigned