Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an Associate IO Engineer to join our dynamic team. The ideal candidate will play a crucial role in managing and supporting both on-premises and cloud infrastructure, ensuring the health and security of endpoints, and enhancing operation efficiency through scripting and automation. This role requires a customer-focused approach to issue resolution, collaboration with cross-functional teams, and the ability to manage infrastructure and vulnerabilities effectively.

Primary Responsibilities:

• Team Collaboration & Knowledge Sharing

• Work closely with team members to ensure seamless collaboration on projects and tasks

• Actively contribute to team growth by sharing expertise, documenting processes, and fostering a culture of continuous learning

• Customer Engagement & Change Management

• Engage with end users and stakeholders to understand their needs, resolve issues, and implement infrastructure changes with minimal disruption

• Participate in change management processes, ensuring compliance with policies and standards while effectively communicating updates to impacted parties

• Infrastructure Management

• Work with on-premises and cloud environments to maintain system integrity, availability, and performance

• Vulnerability Management

• Track, prioritize, and remediate endpoint vulnerabilities to maintain a secure Infrastructure

• Automation & Scripting

• Develop scripts and automation processes to streamline remediation and operational tasks

• Compliance

• Adhere to company policies, procedures, and directives while maintaining flexibility to adapt to evolving business needs

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• 3+ years of experience in vulnerability management

• Experience with endpoint management tools (e.g., Tanium preferred)

• Familiarity with using IT Service Management (ITSM) ticket platforms for task and change management (e.g. ServiceNow preferred)

• Proven ability to work directly with end users to resolve vulnerabilities and technical issues

Preferred Qualifications:

• Experience with scripting languages such as PowerShell, Python, or Bash

• Knowledge of infrastructure monitoring tools and practices

• Basic understanding of cloud platforms such as Azure and AWS

• Proven solid analytical and problem-solving skills

• Proven excellent communication skills, both verbal and written

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.