Job Description

Technical Competency: Oracle ADF, OAC, JDeveloper, PL/SQL, Web Services, BI, BPM, SOA, OIC, Performance tuning, Oracle Forms, Reports, Workflow, API, ADI, RICE, Trouble Shooting.

Functional Competency (Preferred only) : Oracle Fusion/ EBS modules – SCM, HCM, Financials, CRM, EPM, Manufacturing

About the project team: ASE (Application Service Excellence)

The Oracle Application Service Excellence (ASE) team is dedicated to delivering world-class support and services that empower customers to achieve optimal performance and value from their Oracle applications. With a focus on operational excellence, customer satisfaction, and innovation, the ASE team plays a pivotal role in driving success across Oracle's diverse portfolio of application offerings. Delivers delightful customer experiences across the portfolio. Encompassing SaaS Support, Provisioning Operations, High Touch Support, and On-Premise Applications Support. Our teams of customer-oriented professionals are charged with ensuring that customers are realizing value from their Oracle applications investments.

Qualification Required:

• Strong Technical and Functional expertise in enterprise applications and infrastructure.

• Experience in Apps DBA, Sys DBA, or similar roles with a focus on building and troubleshooting business applications.

• Proficiency in integration platforms (Oracle Integration Cloud) and troubleshooting across application, middleware, and database layers.

• Deep knowledge of SOAP, REST, WebLogic, SOA, and infrastructure diagnostics.

• Skilled in monitoring, tuning, and optimizing complex applications to meet customer expectations.

• Ability to mentor junior team members and simplify technical information for executives.

• Strong problem-solving and troubleshooting abilities, with a focus on resolving customer issues quickly.

Responsibilities

Responsibilities:

• As a Product Support Engineer, you play a critical role in ensuring the success of Oracle’s enterprise solutions by delivering expert post-sales technical support.

• Independently resolve complex application, integration, and performance issues using your expertise in middleware, databases, and debugging, while also contributing to sustaining engineering tasks such as troubleshooting and optimizing extension and algorithm code.

• Offer strategic technical services to assure the highest level of customer experience. At high level, this would include tasks such as analysis, design develop, troubleshoot, and debug software programs for commercial or end user applications including create, modify code and assist customers during their implementation lifecycle.

• Keeping the technical expertise one would bring, below are some duties a technical engineer one would be involved in but not limited to.

• Develop proactive monitoring systems like Automation, Sensors, log parser tools, scripting, analyzers to Identify issues with process/ product and implement solutioning around it.

• Ability to collaborate with Product strategy team to implement Product Enhancement. Review customer extensions and provide product improvement recommendations.

• Develop more self-serviceable application and improve overall customer experience by adapting Shift-Left Industry practice and providing CAPA/RCA. (Corrective Preventive Action, Root Cause Analysis)

• Source code access in order to triage issues to code level to assist development and ability to write data fixes (EM payloads and data fix scripts).

• Building support integration environments. POC for integration and working with other pillars to strengthen the support model between teams.

• Pre-defect reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.

• Application Performance POC, if applicable (not all engineers with code access may understand performance issues).

• Be POC for handling the more technical issues during critical customer escalations.

• Interface with Cloud Operations and Development on improvements through sensors and process improvements including working with Documentation team on improvements when issues have been identified for better self-serviceability.

• Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc.

• Strong Understanding of data structure, ER Diagrams.

• Hands on Programming /Scripting experience in : Python, R, Java, Groovy, Unix Shell Scripts.

• Exposure to JavaScript / TypeScript, React.js, Oracle JET, Oracle RDBMS and having understanding to utilize frameworks and libraries

• Knowledge of networks, internet protocols, database configuration, server configuration, SQL tuning will be preferred.

• Understanding and developing REST /SOAP Service and Payload creation.

• Working knowledge on ADF, BI Analytics will be desired.

Life at Oracle and Equal Opportunity:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.