Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, excited about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP) Team!

Microsoft Azure provides customers with an on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. As part of the Azure Engineering organization, Azure CXP is a rapidly growing team committed to driving Azure growth through our relentless pursuit of satisfied Azure customers, by leading world-class customer reliability engagements, engineering modern customer-first experiences for scale, and by driving deep customer insights and empathy into the broader Azure Engineering organization.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Our team is looking for a Lead Engineer Manager to help develop a world-class, customer-centered engineering infrastructure. You will work with Azure CXP Program Managers and Data Scientists as well as other Azure engineering teams and the Field, Marketing and Support organizations to define and deliver critical, customer-facing features and the tools, infrastructure and end-to-end solutions required for all the rapidly expanding programs in Azure CXP. In this role, you will need strong customer empathy and an ability to focus our engineering efforts on Azure’s business priorities. Please find the details of the responsibilities.

Engineering Excellence

• Drives efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Creates and assures the presence of visible evidence to demonstrate compliance for products. Develops and maintains a deep understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.

• Considers and drives comprehensive application of automation within production and deployment of a product. Runs code in simulated or other non-production environments to confirm functionality and error-free runtime for products. Defines and develops standardized, repeatable, scalable solutions to guarantee quality.

• Maintains communication with key partners across the Microsoft ecosystem of engineers. Acts as a key contact for leadership to ensure alignment with partners' expectations. Considers partner teams across own organization and their end goals for products to drive and achieve desirable user experiences and fitting dynamic needs of partners/customers through product development.

• Applies and extrapolates best practices to reliably build code that is based on well-established methods while also applying best practices for new code development. Demonstrates and maintains an up-to-date understanding of both global and local regulations for technologies and system applications to ensure regulations are followed and met. Drives product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations.

• Remains current in skills by investing time and effort into staying abreast of current developments. Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

• Builds, enhances, reuses, contributes to, and identifies new software developer tools to support other programs and applications to create, debug, and maintain code for products. Uses open source when possible. Begins to develop skills in other tools outside areas of expertise. Identifies internal tools and creates tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Shares best practices and teaches others about new tools and strategies.

Coding

• Reviews the code of a product to assure it meets the team's and Microsoft's quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews, and provides feedback on code to drive adherence to best practices.

• Leads by example within the team by producing extensible and maintainable. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Applies metrics to drive the quality and stability of code, as well as

Qualifications

Required Qualifications

• Bachelor’s degree in computer science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

• 4+ years of experience with hands-on coding and designing distributed software systems

• 4+ years of experience in developing and delivering highly scalable distributed platform solutions

Additional Requirements

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Master’s degree in computer science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .