BMV Clerical Assistant

Date Posted: Mar 5, 2025

Requisition ID: 457988

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

• Invest in our employees

• Engage our customers

• Provide sustainable systems

• Embrace product innovation

Role Overview:

This position will assist the Program Director in achieving agency performance metrics and adhering to BMV policies and procedures and implementation of process improvement across the Division while focusing on efficiency gains and conflict resolution, specifically as they relate to Commercial Driver’s License Program, State Pointer Exchange Service (SPEXS), Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS).  

Salary Statement:

The salary for this position traditionally starts at $29,588.00.

A Day in the Life:

The essential functions of this role are as follows:

• Provide customer service to internal and external customers with as much respect, expediency, thoroughness and accuracy possible

• Investigate inquiries from internal and external customers including Contact Center, Branch Support, Legal Division, External Affairs, Branch Operations, Record Management, Document Management, Legislative Liaison, Law Enforcement, Indiana/out-of-state courts/motor vehicle agencies and the public. Respond to inquiries in a timely and professional manner.

• Assist in identifying, reporting and testing of various databases checking for defects or suggesting enhancements affecting the application of a documents within the SPEXS Department. Reporting any issues to the Program Director.

• Ensure the confidentially and security of all customer records properly be concealed at all times to avoid negative impact for customers and the agency.

• Be able to meet and maintain departmental quota

  The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:

The ideal candidate in this role should minimally have:

• High school diploma or equivalent

• at least 1 year of clerical experience applying the below, outlined knowledge, skills, and abilities in a similar role.

• Extensive knowledge of business-related software including but not limited to Word, Excel, Access, PowerPoint, Outlook, etc.

• Ability to rapidly gain competency with the BMV STARS applications as well as Federal and State Statutes and Regulations pertaining to motor vehicle laws

• Strong verbal and written communication skills

• Detailed orientated

• Ability to Multi task

• Excellent Time Management skills

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.