As the Credit and Collections Supervisor, you will be responsible for overseeing and assisting Collectors with collecting, managing, and providing resolution of outstanding invoices in their portfolios and providing a point of escalation for customer complaints and issues. Under the leadership of the Senior Director, Revenue Accounting, you will be responsible for overseeing the AR aging for Resources Connection LLC, Canada, and Mexico, and assisting International AR teams as needed, ensuring all receivables are collected in a timely manner, and minimizing our uncollectable debt.

You will interact with groups within RGP, including Revenue, Operations, Cash and Billing, to reconcile and resolve customer accounts to payment as close to payment terms as possible as well as prepare monthly reporting and coordinate meetings with Revenue and Operations to discuss the condition of accounts. You will identify accounts that may be at risk for non-collection, help prepare the quarterly AR Reserve, manage the customer watchlist, perform credit assessments on new or returning clients, assist with customer bankruptcies and escalate matters to our Senior Director for Legal resolution.

• Assist in managing day-to-day operations of collections in North America.

• Perform duties inherent in a supervisor role including directing and reviewing work of the employees.

• Monitor and measure team member performance and recommend areas for improvement.

• Supervise and develop employees including communication with staff, hiring and training staff, scheduling and assigning work, providing guidance to staff, and conduct performance evaluations.

• Review accounts for bad debt and communicate to the Manager.

• Identify accounts requiring collection agency or legal action.

• Responsible for projects and special tasks when assigned.

• Assist in the creation and maintenance of reports for management.

• Identify negative client account trends and notify the manager.

• Participate in collection activities as needed to ensure success.

• Bachelor’s degree from a four-year accredited institution preferred.

• 1+ years of supervisory experience in a similar role.

• Must have a basic understanding of accounting principles and practices of accounts receivable transactions.

• Experience in a customer-facing role, strong customer service is required. Proven understanding and ability to resolve problem accounts and resolve difficult situations.

• Must have intermediate Excel skills, including the use of Xlookups, Vlookups and Pivot Tables.

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.

• Base Pay Range: $ $65,000 - $80,000.

• Other Compensation: Incentive Compensation.

• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 21 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required).

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.