Brief Description of the Organization

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Personal Banking and Wealth Management (PBWM) division is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients.

Overview of the Role

Citi’s PBWM Technology (PBWMT) organization serves the PBWM global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.

The Operations Technology Delivery Manager operates as a Digital Technology Program Group Manager and is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Accountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company.

• Able to define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution.

• Work across scrum teams and across organizations. May be assigned to deliver the multi-year roadmap for a CEO’s book of business.

• May plan the associated technology roadmap for Global Digital and influence dependent organization’s roadmaps by contributing to their planning documents and goal setting exercises.

• May focus on a single product, focus in a key technology area or focus more broadly, managing larger initiatives that span organizations and geographies in support of a larger cross-cutting business goal.

• May be accountable for the delivery of an organizational goal.

• Influence teams to decouple from dependencies and eliminate architectural problems.

• Drive and influence transformational change in the evolution of our end to end product delivery using agile development methodology.

• Look forward 1-3 years to drive architectural and organizational changes that enable your programs and products to be successful in the long term without your participation.

• Drive clarity and work with complete independence as business and/or technical strategy is not defined.

• Have a comprehensive understanding of the business domain, the systems, and the products in your space; understand their accountabilities, boundaries, limitations, scale factors.

• Understand the reasons behind architectural decisions while providing a long-term perspective for business and technology choices.

• Use technical judgment to challenge proposals and validate assumptions and enlist Sr. engineering support to vet architecture as required.

• Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver the expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Collaborate with customers and technology teams to determine what projects move forward in what priority order. Make smart trade-off decisions balancing efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.

• Create plans that have a clear path to delivery helping the teams organize for delivery while maximizing resources for the greater good of the Digital organization.

• Understand technical program management and engineering best practices and apply best practices to the software development lifecycle (SDLC) for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches

• Excellent communicator and comfortable communicating to all levels of the organization both in writing and in person. Articulate progress against goals, scorecard metrics, and committed roadmaps.

• Active participant in the community sharing your Citibank program management knowledge within your organization and more broadly presenting at both internal and external events.

• Work across organizations looking for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations to simple coherent approaches that optimize organizational structures and operating mechanisms. Recognize prior failure patterns and help teams avoid repeating these mistakes.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience including program management and software development experience

• Strong analytical and quantitative skills; Data driven and results-oriented

• Experience in running high traffic, distributed, cloud based services

• Experience in affecting large culture change

• Experience leading infrastructure programs

• Skilled at working with third party service providers

• Excellent written and oral communication skills

• Ability to work with seamlessly with remote teams


• Experience delivering with an agile methodology

Education:

• Bachelor’s/University degree, Master’s degree preferred

• Good business and financial acumen. Ability to lead annual budget planning for organization, analyze investment program and project financials - monetary and labor perspectives - and drive team to sound financial management practices.

• Solid business management skills

• Provide release planning oversight and leadership to application managers and technical program managers, ensuring support pre and post release for any risks and issues.

• Solid organizational skills to anchor team for collaboration on Teams and Confluence for domain updates, MORs/QORs, and overall team support for executive management requests.

Job Family Group:

Technology

Job Family:

Digital Technical Program Management

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$169,600.00 - $254,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 20, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.