This is a Job Description for a Technician, Managed Services Operations in Irving, Texas

Summary: Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

Duties & Responsibilities: The Managed Services Operations Technician will be responsible for the monitoring and management of the network, datacenter, security and voice technologies. This includes but is not limited to Cisco, VMWare, Palo Alto, Juniper, F5, HP, NetApp and other associated technologies. Provides remote hardware/software support, documentation, support logs and other related information throughout triage process. Assists in monitoring and maintaining network hardware and software; analyzing and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. Interact and work directly with multiple advanced engineering groups and vendors to escalate technical issues, provide customer updates and drive incidents to resolution often collaborating between more than one group at a time. Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Maintains excellent communication with the Managed Services Operations Manager and supervisors on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident, request and change management. Creates and maintains good technical documentation. Uses monitoring tools to investigate potential issues or respond to monitoring events, this includes Zenoss, Nimsoft, Prognosis and EMC Smarts.

Requirements and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}

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High School Diploma/GED or Bachelor's degree and/or military experience. 1+ years work or education experience maintaining, utilizing, and troubleshooting Cisco IOS. 1+ years work or education experience utilizing a ticketing system such as Remedy, ServiceNow. 1+ years' work or education experience using network monitoring tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts. 1+ years' work or education experience maintaining, utilizing, and troubleshooting voice platforms. 1+ years' work or education experience maintaining, utilizing, and troubleshooting datacenter platforms. Hands-on work or education experience working routing protocols MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching, etc.

Equal

Opportunity/Affirmative Action Employer.