Facilities & Admin Coordinator | Islamabad

Job ID

179983

Posted

21-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management

Location(s)

Islamabad - Islamabad - Pakistan, Peshawar - Khyber Pakhtunkhwa - Pakistan, Rawalpindi - Punjab - Pakistan

JOB SUMMARY

• Facilities Co-Ordinator provides overall facilities support to all services and provisions in their location. Responsible for the Service delivery of full FM services with a focus on Soft Services, Quality Management System and Health & Safety as instructed.

• Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations.

• The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs.

• Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums

• Align & commit support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives.

• Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the Assistant Manager.

• Actively support the Account Lead in the development & improvement of service efficiencies, space management and other initiatives.

• Manage & liaise with local site team members providing supervisory support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and/or coordinates soft services & work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work

• Responds to client inquires and complaints. Ensures timely and quality service delivery to clients.

• Follows up with clients to ensure customer satisfaction.

• Performs facilities inspections and prepares reports.

• May coordinate and manage move, add, and change activities.

• Assists in the preparation of operating and capital budgets.

• Leading the tasks assigned to AFCs, getting them completed and reporting back with progress updates.

• Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.

• Reviews periodic reports including financials and explains variances. Works with finance team to correct errors.

• Uses PC and/or PDA for work order system, email, ESS, process and procedure training.

• Other duties may be assigned.

• Works and assigns tasks in a flexible shift environment

SUPERVISORY RESPONSIBILITIES

• Formal supervisory responsibilities for the soft service team & HSE

• Management and control of sub-contractors.

• Act as escalation point while acting as shift in-charge.

• Team leadership & management of direct reports assigned

Other

• In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.

• Flexible working hours with multiple shifts

Person Specification

• Good interpersonal skills

• Ability to priorities and co-ordinate tasks efficiently ensuring all deadlines are met.

• Accurate and exceptional attention to detail

• Pro-active and enjoys working autonomously and as part of a wider team.

• Confident, diplomatic and assertive where required.

• Flexible approach to work and takes complete ownership of the tasks assigned.

• Understands and appreciates discretion as necessary.

• Team player who deals effectively with colleagues and clients

Skills Required

• Fluent spoken and written English.

• Essential education and professional qualification necessary for successful job performance.

• Analytically minded, financially and numerically skilled, with the ability to review and prepare complex financial reports.

• Proficient in common application software (Microsoft Word, Excel, and PowerPoint) with strong presentation skills

• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner.

• Well organized and good prioritization and planning skills

• Service orientated attitude combined with innovative thinking.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• General Education Degree. Preference Business Graduate, Engineering, Administrative, or Facilities related qualification.

• Minimum of two to three years of related experience and/or training.

• CERTIFICATES and/or LICENSES

• Facility Management and/or HSE related certification is desired.

COMMUNICATION SKILLS

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)