Description

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch! In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you! Continue reading to learn more!

You will be responsible for:

• Overseeing daily branch opening, closing, customer service, transaction processing, and reconciliation tasks and activities. This includes being accountable for financial, operations, and customer satisfaction goals for the branch.

• Developing and maintaining banking relationships with potential clients, existing customers, and community organizations. This includes networking to improve the presence and reputation of the branch and company.

• Providing training, coaching, development and motivation to branch personnel to maximize productivity, efficiency, and individual potential. This includes directing job assignments, designing performance plans, assigning goals, monitoring performance, and assuring compliance with regulatory requirements.

• Assessing local market conditions and identifying current and prospective sales opportunities. This includes developing forecasts, financial objectives and business plans, and identifying cross-sell and referral opportunities.

Requirements:

Education & Experience – You will need an associate's degree in a related field AND 2-4 years previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.

Required Certifications:

Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).

Skills – You should possess well-developed abilities and a proven track record in the following areas:

• Critical Thinking

• Strong Communication

• Active Listening

• Leadership and Management

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Drives Vision & Purpose: Inspires optimism for the future, rallies support for organizational goals and communicates a relatable and motivating vision.

• Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.

• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.

• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.

• Builds Effective Teams: Creates diverse, cohesive teams with shared goals, fosters belonging, celebrates successes, and promotes collaboration.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.

• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.

• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.

• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.

• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).

• Health & Wellness:

• Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.

• Employer-paid life and disability insurance.

• Additional voluntary coverages to meet your unique needs.

• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)