The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody

Product Management & Development

• Help set strategy, build and run securities services proposition for South African clients

• Take responsibility for processes, procedures, and product delivery

• Maintain strong knowledge of product features and functions

• Work with relevant stakeholders product solutions for client requests

• Work with O&T to ensure timely implementation of product development

• Create business requirement documents for market or product developments/changes

Client Retention & Satisfaction

• Maintain a good understanding of evolving and changing customer needs and customer perception of quality

• Work closely with operations and product management regional / in the country to deliver client solutions

• Ensure client satisfaction; branch receives the highest possible rating in key identified surveys

Market Interface & Intelligence

• Maintain a close relationship with local clients and prospects

• Maintain a strong rapport with market regulators, infrastructures

• Help Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issues

Risk & Control

• Ensure satisfactory audit results

• Maintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processes

• Ensure continuity of business

• Alert Country Head and senior management of events that may create or increase risk

Knowledge/Experience:

• Relevant and applicable work experience in Securities Services – Custody

• Experience in South Africa with local banks and non-bank FIs as client of Securities Services - Custody

• Experience in building and maintaining client relationships

• Understand the product development lifecycle

Qualifications :

• University degree

Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.