JOB REQUIREMENTS

Education

High school diploma or GED

Experience

Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.

Physical

This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

JOB SUMMARY

As a referral/medical records coordinator job duties include processing physician referrals by sending needed information and following up on referral process, submit pre-authorization if necessary, complete FMLA paperwork and submit, answering telephone in a professional manner, scheduling patient appointments, scheduling inductions and procedures as needed, sending medical records for ordered treatments or to a new health care provider as needed, ensuring that medical records and reports are scanned into Expanse in a timely manner. This job description is not intended to be all inclusive and will also perform other reasonably related job responsibilities as assigned by immediate supervisor. This role will require good phone etiquette, typing, and computer skills.