Global Community EDU Lead

General Information

Req #

WD00065024

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Tuesday, June 25, 2024

Working time:

Full-time

Additional Locations :

• India

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Responsibilities:

• Attract, engage, retain, guide, and inspire Lenovo EDU Gen Z student, parent, and educator community members via the end-to-end management of campaigns, including but not limited to (working with internal/agencies): email/retention strategy, display, social, offers/competition/giveaways

• Identify community founders and contributors, and develop programs to recognize and celebrate them

• Lead community customer support and manage escalations as needed

• Implement moderation policies and procedures and ensure community content and members adhere to those standards

• UAT new features and functions, bring new roadmap opportunities to the stakeholders of Lenovo EDU

• Engage external stakeholders/seek out partnerships to develop reward/points/reverse-affiliates program

• Report on community metrics, the community experience, and community engagement to provide feedback and insights to leadership and partners

• Find opportunities to add impactful new content, experiences, and resources, and develop program content, including videos/webinars/whitepapers

• Collaborate with the content strategists, segment business owners and Sr. Manager of Global Communities to develop a quarterly content plan to align with promotional/seasonal periods for each key segment and uploading content to the Platform

• Coordinate with WW and local Marketing, PR and Communications teams to provide engaging text, image and video content

• Monitor the community on an ongoing basis, and personally engage in the community and create new content where appropriate

• Develop and implement innovative ideas to continuously add value

• Act as the face and voice of the Lenovo brand for one of our three key segments, B2C Education focusing on Gen Z audience

• Partner with a product manager and UX designer on the ongoing development of the new community and how content best practices should align

• Organize and manage events to boost brand awareness

Position Requirements:

• 8+ years of experience in marketing, communications, business or a related field

• Education or EdTech industry

• Previous experience in community management

• Experience with social media management for brands

• Knowledge of marketing trends and techniques

• Strong tech skills and ability to learn platform features and functions quickly

• Expert ability to deliver on multiple simultaneous tasks with excellence

• Comfortable working in a fast-paced, fun and intrapreneurial environment

• Highly organized, strong attention to detail and outstanding time management skills

• Strong project management and process orientation

• Strong writing and verbal communication skills

• Ability to collaborate in a heavily matrixed environment

• Confident, likeable, collaborative, passionate

• Ability to work non-traditional hours as this is a global role

Additional Locations :

• India

• India

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page (https://jobs.lenovo.com/en_US/careers) or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.